Kia EV6 AWD GTL2
The initial connection always works for me. I have two phones that I use, one through CarPlay and the other with Android Auto. The disconnections happen with both, usually a short time after the initial connection. There's no rhyme or reason on the timing as it sometimes is stable for a while and then will continuously drop and reconnect. I have Spotify and sometimes listen to music from my phones, but if I'm not listening to Spotify, but the phone is connected, when the disconnect/reconnect happens it will automatically launch Spotify and begin playing music from where I last left off even if I had just been listening to Sirius XM.This is similar to other threads complaining about the USB dropping out. It’s happened to me a few times. I’m using an iPhone and mostly a CarLinKit 3 for wireless CarPlay.
The times mine has stopped working has always been while driving with the CarLinKit. When it happens, a cable is useless and the port has no power. When it’s happened, turning the car off and walking away for ~10 minutes fixed it.
I have talked with my service manager who offered to order a USB port. Unfortunately, they are not available at this time.
Monday, I drove over to CA from Las Vegas, using my cable just in case. Worked well. Until I stopped for a bio-break. Did nothing but turn the car off, unplug and take the iPhone off the mount, and go inside.
When I got back in, a simple plug in, turn on dnd go, right? Nope. No wired or wireless CarPlay. Shut it off, walked around the bldg a bit, I wasn’t in a hurry, still nothing.
Finally decided to go on and use Sirius/XM for sound instead of CarPlay. I use the Kia Nav because I like it in the HUD. Then, on a whim, I decided to try a reset of the infotainment system. Vióla! CarPlay was back. I unplugged the cable and tried wireless and it worked.
Now I need to go back to my service manager with this “update”. I’ll try the reset if the wireless cuts off next time. It happens so intermittently there’s no real way to force a failure.
Of course, this may not be the same as you all are experiencing, but I thought I’d share mine.
I guess it's time to take it to the service department.