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Do you know you have no heat pump though? ;) Maybe Kia built all the cars with heat pumps because it was easier or even cheaper, but only charged those for heat pumps who said they wanted a heat pump.
Haha that’s a good point. I know that sort of thing happens quite regularly with tech, so could be the same for automotives!

Mon the uk the air does not come with heat pump as standard so I guess I will never know!
 

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Do you know you have no heat pump though? ;) Maybe Kia built all the cars with heat pumps because it was easier or even cheaper, but only charged those for heat pumps who said they wanted a heat pump.
My 2013 Rio didn't come with cruise control, but the car actually had it, it just didn't have the button to turn it on. So I bought a new steering wheel with the buttons and it works perfectly fine, haha
 

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My 2013 Rio didn't come with cruise control, but the car actually had it, it just didn't have the button to turn it on. So I bought a new steering wheel with the buttons and it works perfectly fine, haha
Haha that’s brilliant!
Would love to know if there is a way to find out if I actually have a heat pump installed.

anyone know where they are installed in the car and is it visible?
 

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Discussion Starter · #126 ·
"Every new Hyundai, Kia, and Genesis will come standard with NVIDIA DRIVE in-vehicle infotainment (IVI) systems starting in 2022."

Does this mean starting with MY22 or at some point in 2022? Some people's recent orders with delivery dates up to March '22 have the MY22 product code, will they have the nVidia Drive infotainment system?
I have recently asked this question to our product planning EV6 specialist I will update.
 

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Hi Niall,

do you know if Kia is planning to release a software update to fix the heating and HVAC massive problem of the EV6? If so, when?
Or at least a statement to the owners to explain what's wrong and what's the roadmap ahead.

Various owners in this forum are in contact with multiple dealerships in different countries but, in my case, my dealership don't have a clue about the car they are selling. And this is worrying my a lot.
Is there anybody that knows about this car apart from Kia Korea engineers (which by the way, would be great if they show up)?

Thanks.
 

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Hi Zeek,
Unfortunately we have not had a bulletin released with any further information other than that statement so I cannot offer an answer to your question at the moment as soon as information is available I will update :)
I have asked same question.
Depending on answer, it may very well mean re-thinking if I should hang on ordering by a few months.
 

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Hi Niall,

i can see quite a few people mentioning the heating and app pre heating issues.

can you confirm if there have been any updates from Kia as yet regarding a fix?

i keep hearing rumours of one but nothing concrete!

thanks
 

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Discussion Starter · #130 ·
Hi Niall,

do you know if Kia is planning to release a software update to fix the heating and HVAC massive problem of the EV6? If so, when?
Or at least a statement to the owners to explain what's wrong and what's the roadmap ahead.

Various owners in this forum are in contact with multiple dealerships in different countries but, in my case, my dealership don't have a clue about the car they are selling. And this is worrying my a lot.
Is there anybody that knows about this car apart from Kia Korea engineers (which by the way, would be great if they show up)?

Thanks.
I have just contacted the product planning EV6 specialist to pose a number of questions including over the air updates and issues with the h vac system i will update when a reply is received. I am sorry to hear about your dealership you are more than welcome to use me as point of contact regarding questions rather than them.
 

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Discussion Starter · #131 ·
Hi Niall,

i can see quite a few people mentioning the heating and app pre heating issues.

can you confirm if there have been any updates from Kia as yet regarding a fix?

i keep hearing rumours of one but nothing concrete!

thanks
I have recently asked questions concerning these issues to the product planning EV6 specialist at Kia. I will update as soon as i get a response.
 

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I have recently asked questions concerning these issues to the product planning EV6 specialist at Kia. I will update as soon as i get a response.
Great thanks for the reply and good to know someone is on the ball with this.

bad time of the year to release a car with heating issues I suppose, so people especially desperate for an answer!
 

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Discussion Starter · #133 ·
Great thanks for the reply and good to know someone is on the ball with this.

bad time of the year to release a car with heating issues I suppose, so people especially desperate for an answer!
Yes indeed heating is a necessity in this time of year especially if we want a snowy Christmas!
 

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Just received this message from Kia UK:
Thank you for emailing Paul Philpott, our president & CEO. Paul has asked me to respond on his behalf, I’ll be your point of contact throughout the remainder of your complaint.

I’m sorry to hear about the issue with the EV6.

I’m looking into this and I will respond once I have more information.

In the meantime, if there is anything else I can help you with, please get in touch via email or call us on 0333 2022 990.

Kind regards
 

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I'm new to this - so hope I'm in the right place. We have the same issues on the EV6 GT Line with heat pump. Using latest 2.0.3 UVO App. Issues we have noticed to date are:
1) Remote climate control not operational. I have tried using simple on off command and also the scheduled climate control but am not able to get heat into the car remotely. I have had error messages on the App confirming system active but it is not operational. Sometimes we have had a follow up message after 4 - 7 minutes advising "Climate control not available. Please check your vehicle status"
2) When trying to turn on climate control - message is returned "Alarm Charging cable unplugged" when in fact it is plugged in, turned on and in car display confirms it is. I have tried the remote heating control with car plugged in/not plugged in with no difference. It may be related to scheduled charging set for 0030 -0430 hours. If I changed the setting to non scheduled charging it look like the message does not then appear - but need to confirm this with more tests.
3) Why sitting in the car and started, the heating is pretty abysmal and takes as long as our diesel car to heat up. Auto control does not work, and we have found we need to manually operate the heat button, put the fan on maximum 8 and turn temp up to about 24 deg's C to get any real heat out of the system, even then it takes a long time to make a difference to the cabin. Seat and steering wheel heaters all work fine. Hence the reason why the remote climate control activation is important to us. I have tried the recirculate control as well to improve heating but that seemed to have no significant affect except to fog the windscreen.
4) Its not clear what the heat pump is doing. On a 100% charge at 3 deg's C outside, the car internal display is advising 289 miles range with no heating and 228 with heating. I think we had hoped the heat pump might make more difference. It would be interesting to know if those with no heat pump were getting the same figures?

It would be interesting to know if any of you have found a way around these presumably software issues ?
 

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I'm new to this - so hope I'm in the right place. We have the same issues on the EV6 GT Line with heat pump. Using latest 2.0.3 UVO App. Issues we have noticed to date are:
1) Remote climate control not operational. I have tried using simple on off command and also the scheduled climate control but am not able to get heat into the car remotely. I have had error messages on the App confirming system active but it is not operational. Sometimes we have had a follow up message after 4 - 7 minutes advising "Climate control not available. Please check your vehicle status"
2) When trying to turn on climate control - message is returned "Alarm Charging cable unplugged" when in fact it is plugged in, turned on and in car display confirms it is. I have tried the remote heating control with car plugged in/not plugged in with no difference. It may be related to scheduled charging set for 0030 -0430 hours. If I changed the setting to non scheduled charging it look like the message does not then appear - but need to confirm this with more tests.
3) Why sitting in the car and started, the heating is pretty abysmal and takes as long as our diesel car to heat up. Auto control does not work, and we have found we need to manually operate the heat button, put the fan on maximum 8 and turn temp up to about 24 deg's C to get any real heat out of the system, even then it takes a long time to make a difference to the cabin. Seat and steering wheel heaters all work fine. Hence the reason why the remote climate control activation is important to us. I have tried the recirculate control as well to improve heating but that seemed to have no significant affect except to fog the windscreen.
4) Its not clear what the heat pump is doing. On a 100% charge at 3 deg's C outside, the car internal display is advising 289 miles range with no heating and 228 with heating. I think we had hoped the heat pump might make more difference. It would be interesting to know if those with no heat pump were getting the same figures?

It would be interesting to know if any of you have found a way around these presumably software issues ?
Whilst I do not think there will be much of an improvement, my dealer said to use the Kia Connect app and not the UVO app.
 

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So the question is, what are Kia going to do about this issue that's not country related but and issue around the world with their app.

As my car is yet to arrive it makes me consider if I should cancel my order with so many reported issues.

I want a car I can enjoy not spend its life in a dealers workshop.
 
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