I bought my Kia EV6 in Lynn, MA and I've been enjoying my EV6 for a little more than a month, but I'm enjoying it without the benefit of Kia E-Services and the Kia Connect app. So I don't have any ability to remote start, remote climate control, manage the charging remotely, use navigation assistance or any of the safety features that Kia Connect supply. Had I known that this wasn't available to me prior to purchasing the car, I wouldn't have bought it, but I was given the impression at the dealership that Kia Connect was a part of the package I was purchasing, and at no point was I told that it wasn't available in Massachusetts. Granted, perhaps had I found this forum prior to purchasing the car, I'd have discovered this problem, but realistically, wasn't it the responsibility of the dealership to let me know? Not only did they not tell me, but they led me on for about a month "researching" a solution, which was essential a "sorry." And I barely got that in an e-mail after repeatedly calling the place and sending multiple e-mails and text messages.
At this point, I'm interested in finding out what work-arounds people have used for things like assistance with navigation (finding chargers, etc.), safety and anti-theft options (do I need to get Lo-Jack or some other option?), remote start/climate management (if anything exists).
I also want to warn buyers that the dealerships may or may not be up front about this--I have filed a complaint with the Massachusetts Attorney General about the dealership, since I was basically sold the car under fraudulent terms. I haven't heard anything back yet, so I'm also using social media to try and get the message out. Feel free to share a warning with any of your friends in Massachusetts!
