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So did the TSB update fix your problem?
ELE283 VCMS Battery Charging Logic Improvement
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Other than the shifter recall which is a safety issue, all the rest are "convenience" issues. Some TSBs explicitly say they're only for customer complaints.
Sure, but like most car manufacturers they prefer not to do anything.
This one seems like sort of a different matter (say vs the amp) in that it implies an over-temperature condition can develop. Does that mean it only some cars have it and if it hasn't happened it probably won't, or that I may just not have hit the lucky combination.
I'd love to think I do not have the issue.
I would prefer not to think I'm hitting 199 degrees (making this up) and one day it will hit 200 degrees and fail, leaving me stranded somewhere.
And since I drive in hot Florida and HV charge only when far away from home...
They could be more explicit about the implications. Are they really expecting everyone to actually have it fail before they ask for it?
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No, in fact it doesn’t even show up in the dealer’s system as a regular recall. It’s specificed on the tech bulletin to only do it if the customer is experiencing the issue. I had to ask for it by name several times over and insist I needed it done as multiple people in the chain tried to tell me it didn’t apply to my car or wasn’t available etc etc etc
Yes. I no longer get the warning messages.
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Anyone have any luck getting this done? I ask about it and they just say my vehicle is up to date.
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675 Posts
If you aren't experiencing routine charging failures during level 2 charging you don't have the issue.
I have an appt for Feb 20th to have the issue resolved. Has been an issue since August. I was just waiting on a TSB instead of having the local tech poke around in my car for days tryna figure something out.
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Yeah I have been trying to get this fixed since October. I get errors above 7.6kW. My dealership is claiming they can only guarantee chargers that 'kia approves' and that I am over heating my battery or something stupid.
I am charging at 9.6kW and the Kia literature claims to support 12kW, but that's not approved some how.
I had to pay for a rental for four days just so they could charge it at 5.Something and tell me there is nothing wrong with it.
I am charging at 9.6kW and the Kia literature claims to support 12kW, but that's not approved some how.
I had to pay for a rental for four days just so they could charge it at 5.Something and tell me there is nothing wrong with it.
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153 Posts
Yes, got it done. As I said above though, I had to ask for it by name several times over and insist I needed it done as multiple people in the chain tried to tell me it didn’t apply to my car or wasn’t available etc etc etc.
Tell them you have the issue that ELE283 resolves and don’t take no for an answer.
I call BS on that. Look at this thread and find the TSB number. I had the problem. When I called the dealer, I gave them the TSB number and they fixed it. I haven't had the problem since. If your dealer won't fix it, find another dealer; they are incompetent or lazy.
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I don’t believe it’s laziness so much as it is confusion caused by the way Kia has rolled it out. Kia has marked this TSB as requiring the vehicle owner having complained about the issue, and it doesn’t show up in the dealership system as an update in need of running when they punch in our vehicle VIN. And from their perspective, if the TSB applied to the car then it would show up with the other recalls.
Which is why I had to ask a half-dozen times of a half-dozen different people whether this TSB was going to get ran on my car if I took the time to drop it off.
I had the problem for six months or so and had talked to my service advisor about it before the TSB came out. As expected, they couldn't find a problem. Once I heard about the TSB here, I contacted them with the details and they were happy to take care of it. The service manager thanked me for bringing it to their attention because they have other EV6 owners with the problem and he implied they'd contact those owners about the TSB. This is my first Kia and the service department at this dealership is the best I've worked with.
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Interesting. Post a resolve here, please
I've charged seven times at the maximum 11.5kW since getting the update and have not had the problem occur. Several of those were long charges, like 6 or 7 hours. Prior to the update, it would happen every 2nd or 3rd time, and I could never do a long charge, so I'm confident the L2 charging problem has been resolved with the update.
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675 Posts
Had the service appt yesterday. They ran the full diagnostic before they applied the ELE283 TSB.
Car charged at 9.6-10 kw on arrival at home without an issue. Prior to update would fault out within 20-30 minutes.
Had experienced this issue at every max current charging attempt since August.
Btw...EV tech wanted all of the technical details on the chargers used.
Service appt took 7.5 hours.
Car charged at 9.6-10 kw on arrival at home without an issue. Prior to update would fault out within 20-30 minutes.
Had experienced this issue at every max current charging attempt since August.
Btw...EV tech wanted all of the technical details on the chargers used.
Service appt took 7.5 hours.
TSB updated and this DID NOT FIX the issue, only throttled the speed.
I went in to have the TSB applied on my car. I was getting constant failed charges at max charge rate with a home point flex at 60 amps. This would be 11.4 kw per hour. When I reduced to medium current, about 10.2 kw per hour it failed more than half of the time. I was always able to charge fully at minimum 6.5 kw.
After the "Fix" I have charged twice. Both times the charge stated at 11.4 kw per hour and stayed for about 1.5 hours then the car throttled down to 7.8 kw and never changed after that. I was hoping maybe it would slow, and then pick back up but it stayed at the 7.8 kw for the remaining 3 hours.
I also tried to reduce car's current to medium but the same thing happennd. It charged for 2 hrs at about 10.6 kw and then dropped to 6.4, where it stayed.
The good news is no failed charging and it will charge start to finish. The bad news is all it does is throttle the charging speed. It does not seem to address the root cause of the problem. NOT GOOD. Very disappointed.
I went in to have the TSB applied on my car. I was getting constant failed charges at max charge rate with a home point flex at 60 amps. This would be 11.4 kw per hour. When I reduced to medium current, about 10.2 kw per hour it failed more than half of the time. I was always able to charge fully at minimum 6.5 kw.
After the "Fix" I have charged twice. Both times the charge stated at 11.4 kw per hour and stayed for about 1.5 hours then the car throttled down to 7.8 kw and never changed after that. I was hoping maybe it would slow, and then pick back up but it stayed at the 7.8 kw for the remaining 3 hours.
I also tried to reduce car's current to medium but the same thing happennd. It charged for 2 hrs at about 10.6 kw and then dropped to 6.4, where it stayed.
The good news is no failed charging and it will charge start to finish. The bad news is all it does is throttle the charging speed. It does not seem to address the root cause of the problem. NOT GOOD. Very disappointed.
The EV6 does not charge at a single rate. 11.4kw is the max for L2 charging. The battery charge controller in the car throttles the rate based on charge state, battery condition, and other parameters. Above 80% charge, the controller reduces the charge rate to keep from damaging the batteries. The batteries can't take the full charge rate over 80%. It sounds like the TSB is working as it is supposed to.
@DonDerse, maybe ambient temperatures played a role. Was it warm where you were charging? I've not seen any L2 throttling before or after the update, but my garage is cold this winter, generally between 50 and 60F.
@gmwalk, I wouldn't expect the battery to heat up much at all with L2 charging. More likely the inverter would get warm, and I often hear a fan running when L2 charging for a while. DC fast charging would be a completely different situation and that's where I'd expect the battery being too hot or cold to result in throttling.
@gmwalk, I wouldn't expect the battery to heat up much at all with L2 charging. More likely the inverter would get warm, and I often hear a fan running when L2 charging for a while. DC fast charging would be a completely different situation and that's where I'd expect the battery being too hot or cold to result in throttling.
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I seem to be having the same issue with Don after the TSB fix. I no longer get the charging failed errors I was plagued with, but it has slowed my charging since the fix:
My car is set to stop charging at 80%, and I always wait until it's in the 20% range before charging it (I charge it to 100% once a month, though).
Here's an example from before I got the TSB in one of the RARE instances that it completed a 20-80% charge uninterrupted:
View attachment 12365
And here's an image of the charge it did last night, also ~20% to 80%:
View attachment 12366
Note the extra 5 hours of charging time after the TSB to go from 20-80%.
When I fast charge (DC) I do notice changes throughout the charge cycle. However not at home. My charge point app shows my speeds in a graph over charging period. That is where I get my speeds recorded. When it worked at full speed, (summer 2022 even at 90 degrees) I maintained 11.4 kw the whole time 20% to 80% without any changes. Now, it seems to drop the speed as soon as it presumably heats up. But it never brings the speed back up to max. If I unplug and restart, it will go back up to 11.4 for a short time, then drops again.
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