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Discussion Starter · #1 · (Edited)
Has anyone else been experiencing billing issues with Electrify America? Despite going through the motions correctly in the app, for the second charge in a row EA has charged my CC instead of counting the charge against my allotted 1k free kWH of charging plan that came with the car. Yesterday I had to call in and open a second ticket with them to have that money refunded to my card and learned that it is a known and ongoing issue with KIA EV6 owners/customers.

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Discussion Starter · #5 ·
YES!!! I am seeing it too! Mine also says 2022 which is incorrect.

I JUST got a call yesterday on my case and EA basically told me I was charged because my plan is incorrect for the car and they are not crediting me. They said that now I have to go back to Kia and get them to give me a new promo code that works for a 2023, once thta is done they can help get it working properly.
That’s interesting and news to me. What a shit show.
 
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