[generaltso]

Did you pull the DCU fuse?

 

[generaltso]

I have a feeling that since it is so wide spread that there is something going on and we are all going to be going to the dealership. When I called the dealer they said that they were aware but did not have a solution yet and to give it a few days before calling kia connect again since everyone is calling right now.

So, does that mean that you've already tried pulling the fuse? That fixes it for most people.

 

[generaltso]

I pulled the fuse for 30 seconds and was reconnected.

Now for a related issue. The EV9 was in for it's first 8000 mile service a couple days ago. The 3 recall updates were performed (blank cluster, remote parking and seat bolts). I have high confidence that they were done properly (Seelye Kia in Kalamazoo Michigan).

Kia Connect still shows the 3 recalls. How long does it take for those notifications to be deleted from the system? The seat bolts recall isn't related to a software update so the system couldn't possibly know if its complete. Does it just take a while for the fix "paperwork" to work its way through Kia's system?

It depends how long it takes your dealer to submit the work to Kia for payment. Mine took a couple of weeks.

 

[generaltso]

I received an email from Kia America last night. Looks like they've issued a TSB for the issue:

"We sincerely apologize for the inconvenience you've experienced accessing your Kia Connect features after the recent network outage that occured on or about Sunday, Feb. 9th. Your satisfaction is our top priority, and we're committed to making this right.
If you are still experiencing connectivity issues, we invite you to schedule an appointment with your local dealership at your earliest convenience. Our skilled technicians are ready to assist you at no charge, just reference TSB ELE341 when scheduling."

No need to go to the dealer. Pulling the DCU fuse should work. If not, you can follow the directions in the TSB to reset the network.