Still waiting on mine, which was "ordered" on January 21st. So far, no ETA and all I get from KIA is that they wait to fill a container in Korea before it's shipped to the states. They won't get an update to the order status until the ICCU shows "picked", followed by "shipped". I'm assuming that's after the container arrives in port. Dealing with KIA has been the worst part of this process, all I get are apologies for not having the information. Oh yeah, after my "case worker" failed to return my calls and emails, they transferred me to a supervisor last week but I have yet to hear from that person.

 

Fairly recently wait times for ICCUs have been days, maybe a week. However in the last week or two there have been a number of posts here and on social media mentioning KIA, Hyundai and Genesis dealers informing owners that they are on back order with no ETA.

 

Replacement part delays seems to plague Kia, Hyundai and Genesis customers (with ICE vehicles as well). I own a G70 and I'm always reading forum posts in the Genesis owner's forum about months long delays for parts, from sunroofs to differentials.

Obviously if they have to ship from S. Korea that takes time, but they should have parts in stock in the countries where they're sold. This is no way to run a successful car business.

 

They should just replace them all to stop this steady flow of issues, bad reviews, and owner dissatisfaction.

 

agreed. My guess is as these cars age, the % impacted will continue to go up, and at some point they'll be forced to. I don't think it'll be voluntary.

 

A week ago mine got trucked into the dealership. Today they reported that the software update didn't resolve the situation and that the ICCUs are now in a "back-ordered" status. As to what that means in terms of a timeline, they are using vaguish responses in the range of weeks/months.
And so it goes...
or doesn't 🤔

2022 Steel Grey AWD Wind w/tech

 

The idea of a proper fix being done in software always seemed unlikely to me, especially after a string of ICCU recalls/updates and continuing reports of failures.

As a retired EE, it really seems like they either haven't gotten to the bottom of the problem ("root cause"), or more likely they keep hoping to be able to improve it enough with software changes to put off the pain of a proper hardware fix that is either too expensive and/or will take too long to implement.

 

@EV- Technician - do you happen to have any insight on avg current backlog times for ICCUs?

 

My job does not give me this information on the backlog. But if I'm called to fix customer vehicle at the service center, my pending order for hardware is usually within 48-72 hours of making order. Where is your service center located?

 

Mine got taken in last week after a message and going if Inti limp mode before a complete loss of power. I have been told the ICCU is on back order as they are ‘modifying’ it, no time scale given.

 

Welcome!

Well, at least it’s something that can get fixed fairly easily.

First I’ve heard that HMG is “ modifying” the ICCU. Curious, did that come from a service writer, tech or service manager? Did they mention how (firmware/software/hardware)? Usually that kind of thing isn’t shared with anyone but folks like @EV- Technician and even then it’s not widely discussed. It would be a pretty big deal if that’s the case.

Hopefully it’ll be done sooner than later. TIA for any more info and keep us posted.

 

Just got hit with a (first ever?) second ICCU failure diagnosis, 18 months apart. No timeframe yet for when the part will arrive, but no indication that it's backordered either. Posted the whole saga here:

https://www.kiaevforums.com/threads/2022-wind-awd-ev6-second-iccu-failure-in-18-months.13680/?post_id=180221#post-180221

 

Given the people reporting failures after having the recall done, I wouldn't be surprised at another do-over. There's nothing published yet though.

Anyone who has a post-recall failure should report it to NHTSA.

 

Given the people reporting failures after having the recall done, I wouldn't be surprised at another do-over. There's nothing published yet though.

Anyone who has a post-recall failure should report it to NHTSA.

Can you explain the reporting process? I just had a failure on 2/20 and they said over a month for the order to come in (back ordered still). I have a rental from the dealer, but I miss my car (2022 RWD wind).

I'd love to report this issue since Kia seems not able to properly fix it.

 

Mine just got towed in for 2nd ICCU failure in 3 years. Had replaced OEM 12V battery with a LIoN battery. No timeline given for replacement arrival, but getting a rental. Current contract shows 14 days. We’ll see.
Yeah, just wish they fix this. Probably one of the reasons Consumer Reports removed the EV6 from it’s “recommended vehicle” list.

 

I have joined the wait list. Mine just went in last week to the dealer with the National backorder.... My wife said if this is such a known failure, why are they not stocking the dealers with the ICCU? It had just been in a week earlier for the software recall, then next week limp mode back to the dealer.

 

I believe for a long time (like between now and the last time mine broke) they did have ICCUs warehoused here and got them to dealers in a matter of days. Now that mine broke again they are of course once again backordered indefinitely. My last wait was over 6 weeks.

 

Mine got replaced- I had to wait about 1-2 weeks, but then it did not fix my main problem which was not accepting AC charge- so other parts were also replaced. Total time in the shop was 3 weeks.

 

I'm at near 4 weeks now. ICCU is listed as on back order at my dealership as well. So, we'll see how long it takes.

What annoys me the most is that I'm going to miss Dream Theater in Atlanta tomorrow night as I can't take their loaner across state lines.

 

Loaner? I wish. My dealer is an established Ford dealership that added KIA several years ago. They provide loaners for Fords, but not Kia's. If I need a loaner, I have to rent one and request reimbursment afterward, with a max daily rental allowance of $48.

 

Mine has been at the dealer since January 20th.

 

Mine too! Yesterday's call to KIA: someone from the escalation department will contact you.
Nothing so far.

 

If your car is not working and waiting at a dealership for a month or two to get replacements are they reimbursing you all your monthly financing/leasing payments?

 

Yes, Kia reimbursed our car payments for the six weeks we were without it last time the ICCU failed. But it was a long slow process with paperwork and weeks of back and forth with them before the check finally arrived, since the process couldn't even begin until the car was returned to us and the service department's paperwork was able to be provided. And I suspect it would get challenging if your financing wasn't through Kia Finance.

 

Boy, what a mess this ICCU fiasco has turned into for many customers. It's such a shame, and not doing Kia's reputation any good.

 

for info, this is what my dealer told me is the reason.. i'm waiting now for 1 month and no date yet..

https://www.mk.co.kr/en/society/11074498

 

Thanks for that

Could explain the sudden ICCU back order situation. Maybe one of the experts (@EV- Technician?) can elaborate?

 

Just bought a 2022 Kia EV6 from private seller with 23K miles.
Realizing now that it won't charge on Level 1 or 2.
Took to dealer yesterday and they say it needs a new ICCU.
Today starts my wait time for a replacement part.

 

Sorry to hear that, but I guess if you had to find a problem with a used car it's good for it to be a recall/warranty issue that will cost you nothing.

I guess cars like yours that otherwise drive fine are the reason they tell the service departments to check for an error code; not all of them end up like mine with a dashboard full of errors limping along at 12mph.

 

Hi, right before the recall was understood. My ICCU went. I heard the fuse pop, low heavy thud. Followed by the car driving 26MPH and warning me of a serious 12volt issue.

Yes. That weekend I did use several DC fast chargers. Had driven my daughter up to college, 250 miles away. Two days later it went as I drove into work. My car had been DC charged before I bought it, I think 4 times.

Took the dealer four days to fix my car. That again was right after the recall and before I could get it checked out. I know I got lucky.

 

Note how ICCU issues are predominant in the 2022 models and mileage is not the driving factor. Neither is driving style. There is some direct connection between 12v battery age/quality and the ICCU that is at the heart of all ICCU issues.

 

Maybe, but they replaced my 12v when they replaced my first ICCU 18 months ago, as is standard practice I believe. Didn't save me from having the ICCU fail a second time and needing a third one.

 

They replaced it with a stock, non AGM battery, right?

 

Probably, yeah. I honestly never looked to check. It is true that both times the ICCU failed for me, the last thing it would have been doing was topping off the 12v - the car wasn't charging or even plugged in the nights before.

 

Into my 2nd week of waiting and no news. Another thread said it looked like they may have replaced his 12V battery. I hope not. As I said above, just replaced mine with a LIoN last fall. And, it wasn’t cheap.

Fingers crossed for us all. I really like my ‘22 RWD Wind. Would hate to think this niggling problem would cause me to have to find something to trade it for.

 

Four weeks and counting for me. Have called Kia customer service, a supervisor (Jason) and my "Expedited" case worker (Jaden) too many times to keep track of. NOBODY returns my call and complaining to Kia customer service ends with the standard "I've escalated your concerns to your case worker, their supervisor and my supervisor, and somebody will contact you". It's an endless loop of "sincere apologies", no order status updates and promises to have a supervisor reach out. I filed a complaint with NHTSA yesterday. May not help with anything other than my rage, but I had to vent somewhere.

 

Welcome to Kia! They only care about pushing new sales. After sales support is not a concern.

 

Unfortunately that describes most dealers and manufacturers.

 

It's been 5 weeks for me now. 2023 EV6 GT. Really missing it

 

My Iccu replacement took 2 weeks only, in IL last month- January. But they then had to replace other parts as well such as a fuse and the charge port so the whole thing took 3 weeks. I had a loaner. I had contacted Kia assist and they followed up with me - so better than these reports. I wanted to add my 2 cents so things didn’t look so bleary out there. In the process I also replaced the VCMS and 12 V battery prior at another dealership who didn’t know what they were doing. I replaced the 12 V battery with an AGM and paid a lot. However we were out of town for 10 days and it was cold in Chicago and the 12 V died and I needed to get it jumped to start the car. My husband’s tesla was fine. The dealership told me this was normal but I never had this happen in another car. And now the check electric system warning light is on. I had that checked and they say the motor that controls the flap in the front of the car to cool the battery is broken. That is to be replaced in a few days. Ugh. Are all these problems related to 2022- which I have Wind with tech package??I love the car and am considering replacing it with a newer model, if true!