Remote & Scheduled Climate do not work when EV6 plugged in, even after SA495 | Kia EV Forum
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Remote & Scheduled Climate do not work when EV6 plugged in, even after SA495

9.1K views 33 replies 12 participants last post by  multimusicman  
#1 ·
Hi all,

EV6 First Edition owner here. I've searched the forums but cannot find whether other folks are having this problem AFTER having SA495 (DATC LOGIC IMPROVEMENT FOR REMOTE/RESERVED A/C) applied by the dealer.

SA495 (applied April 2022) fixed my remote climate issue when using Kia Connect and the car is not plugged in or charging. However, both remote climate and scheduled charging do not work appropriately when my car is plugged in. The wheel heats up, the rear defroster turns on. The defroster fans turn on, but the heat and AC do not.

Is anyone seeing this problem? Has anyone gotten theirs resolved with SA495? I see that the TSB was updated in August of 2022, but it's not clear to me if that means the software update changed.

Thanks for your help!
 
#3 ·
I did a test with my OBD plugged in. At 9.20 the car started the scheduled climate as planned. SOC was at 90%, so the limit was reached (second graph).
Heat pump did run for a very short time initially (first graph). Driver vent also reported a slight initial temperature spike, but died off quickly (4. graph)... as can be seen in the 3. graph the indoor temperature did not rise to target of 22C as expected (only my body temperature did the 3.5C for those 30 minutes). I did a test with remote app start with same result right after this. Last graph shows the charger was delivering power as requested by the car during the entire 30 minutes.
Inside the car fans was running for the entire 30 minutes, blowing cold air around really.

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#7 ·
this is one of the dumbest issues with this car. i love my ev6, but this is a major problem and im pretty disappointed that they overlooked something basic like this.
someone in korea has to have found this problem, but im just not that confident in Kia's ability to find and fix issues like this, frankly.
your data proves that the car is trying to do "something" but just failing at it.
power is being used, but only in very brief intervals, then returning to zero power use.
the temp is very slowly increasing, but nowhere close to what it should be.
 
#8 ·
this is one of the dumbest issues with this car. i love my ev6, but this is a major problem and im pretty disappointed that they overlooked something basic like this.
someone in korea has to have found this problem, but im just not that confident in Kia's ability to find and fix issues like this, frankly.
your data proves that the car is trying to do "something" but just failing at it.
power is being used, but only in very brief intervals, then returning to zero power use.
the temp is very slowly increasing, but nowhere close to what it should be.
Temp only changes due to my body heat really.
Also its not at zero power use... it hovers around 200-300w for running fans with spikes for recharging the battery back to SOC limit.

I truely do not understand why it disables heating but keeps fans running... why not fail totally at starting climate... its weird
 
#9 ·
Seems like this cabin heating / cooling is really confusing. Some say it only works when the car is plugged in, some say (at least here) that it is only working when the car is NOT plugged in. So which true?

Q1: Can the cabin be heated or cooled to 20°C and that temperature is reached if my departure is 6am and the car is plugged in during the night, fully charged already during the afternoon before?
Q2: Can the cabin be heated or cooled to 20°C and that temperature is reached if my departure is 17am and the car is NOT plugged in and is not fully charged?

According to the manual, both cases are fine, at least the way I read the Swedish and the English manuals.
 
#11 · (Edited)
Tried another scenario today. Car was charging. Scheduled climate began at 14:30 as planned and SOC was at 87% at that time. Cabin heated up nicely.

But then... SOC limit (90%) was reached at 14:45ish, and the car simply stopped heating the cabin. It still recirculated the cabin air for the last 15 minutes, but it also cooled down noticable.
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#12 ·
It's such strange behavior. Thank you for continuing to experiment!

I tried setting the max limit to 100%, charged it to 100% then used remote climate preset to 80F. That actually seemed to work, meaning the fans AND the heat stayed on. I left it on for ten minutes. I do not have similar testing equipment to verify.

I did not try and repeat the experiment with scheduled climate. But I may try that this weekend.
 
#17 ·
I had an appointment and had to cancel it, but hope to reschedule soon. When I mentioned it at another visit, the tech said, "oh, yeah, it just uses your last climate settings for scheduled climate," which I don't think is true at all and doesn't give me a lot of faith in Kia's training support for their service techs. I also wrote Kia National and they said they'd need a dealer Tech Line case before doing anything.
 
#20 ·
I had mine to the dealer, they could not fix it and they said they opened a Techline case. But I have heard nothing from the dealership or Kia. That was two weeks ago.

If anyone else has found a fix, I would love to hear it!
I’m in the same boat. I took mine to the dealer and they couldn’t figure it out and sent the info to KIA. That was months ago and I still haven’t heard anything. I kinda gave up since my free year of kia connect ran out and well I don’t feel like paying for that mess. It irritates me already that I have to pay a subscription fee to remote start my car with an app. Ridiculous if you ask me.
 
#23 · (Edited)
Remote climate works different than scheduled climate.. keep those two things apart

Scheduled climate has all sorts of issues when using app to set it up. Many have sync issues, so allways use the car display if you want to make sure it triggers, and don't mess with schedules in the app at all
Currently the EU app has weird bug when setting temperature for scheduled climate. I have to set it 2C higher in schedule.. then refresh app and it shows up as wanted... (and it really sends 2C lower to the car if not)

Car must be connected to a charger, and must be able to draw power around the time it triggers... some chargers have schedules and smart features that cause issues here. Also set the car to lock cable at all times, as this makes the car pause charging sessions and not totally stop them. Some chargers require that you reauthorize any new sessions (with app or rfid chip to prevent strangers from leeching power when you are away) and the car is prevented from starting a new session when it wants to trigger scheduled climate
In the EU app it says plugged in the status page.

Car must also be locked AFAIK. Any opening of doors will likely cause the car to stop scheduled climate when its activated.

I still can't get my EV6 to warm up during scheduled climate, unless its charging at the same time. Most mornings it's at battery limit and then it just blows cold air into the cabine... sigh
Local KIA dealer has been useless to help really

The manual remote climate via app works every time.. but I mostly forget to activate it in the mornings...
 
#24 ·
Another data point, for the first time today I tried remote climate whilst my car was plugged in (but charging had stopped at 90% about 30 mins prior). The remote climate failed, although I got the "climate activated" message.

When I got into the car, the climate came on, including set to clear the windscreen, which is not the way the climate was set when I last got out of the car. It is as if it took the remote climate settings and applied them when I started the car.
 
#25 ·
When I got into the car, the climate came on, including set to clear the windscreen, which is not the way the climate was set when I last got out of the car. It is as if it took the remote climate settings and applied them when I started the car.
Yes. The car does this. There is no memory of whatever the climate settings was before remote/scheduled was activated. So it always starts like that AFAIK.
 
#29 ·
Personally I've given up on the scheduled climate... I have had this car for nearly 2 years and its been awesome and the scheduled climate bug is just a minor weird thing for me personally... I'm close to selling the car at this point, just because I crave change I guess :)

Still debating what I will get as the next car..