Going through this now. My Wind AWD developed cracks right over the rear view mirror the middle of October. My insurance company was very prompt and diligent and referred me to Safelight. Since the cameras etc. needed to be re-calibrated I had to take iit in to them. Turns out the part is backordered and I am still waiting and the cracks are getting worse.
My other unrelated gripe is with Safelight. They waited until I was driving to my appointment the first of November to notify me that they didn't have the part. This was after 5 emails reminding me of the appointment so that I didn't miss it and inconvenience them.
Then I get a voicemail last week that my appointment that week had to be canceled due to them still not having the windshield. I was never told that they had put me down for an appointment last week. Safelight probably does a good job but there management and service is atrocious. If you use them be sure to call the location the day before your appointment and make sure they actually have the part.
My other unrelated gripe is with Safelight. They waited until I was driving to my appointment the first of November to notify me that they didn't have the part. This was after 5 emails reminding me of the appointment so that I didn't miss it and inconvenience them.
Then I get a voicemail last week that my appointment that week had to be canceled due to them still not having the windshield. I was never told that they had put me down for an appointment last week. Safelight probably does a good job but there management and service is atrocious. If you use them be sure to call the location the day before your appointment and make sure they actually have the part.
