No issues here. Just opened it and refreshed car status. But I'm an EV6 owner.

It kinda seems like the EV9 crowd is having a less reliable experience across the board where vehicle colors and statistics and other features aren't fully working. I am fairly confident they should iron out those issues but it's frustrating it takes them so long.

 

Also EV6...fine for me

 

Mine is fine in the US. Note that Kia uses completely different systems in different regions.

Also, you can set your location in your forum profile so that the country flag show's up next to your name.

 

Does it take FOREVER (like, 30 seconds or even more) just to login on the browser to https://owners.kia.com/content/owners/en/kia-owner-portal.html? It's insanely slow for me. I know my internet connection is fine.

 

Does it take FOREVER (like, 30 seconds or even more) just to login on the browser to Kia Owners Portal It's insanely slow for me. I know my internet connection is fine.

yeah the website is always slow. silly car doing donuts for 20-30 secs

 

The website just gets an error for me. "We are currently experiencing system issues. Please try again later."

 

The app is not connecting at this very moment either. I wonder how many micro outages they might have in any given day that since most of us aren't using very often/long we don't notice? lol

 

reliability and connectivity has been crap for me last week or so. PNW usa. i definitely wouldn't pay for the "service".

 

Can't use app for anything since Sunday the 9th

 

Same here, tried to do a remote climate start twice, failed 2x. Also been trying to delete EV6 from app since I traded it for an EV9, no joy there either, called Customer care last week, they couldn't figure it out, tech is supposed to contact me, prolly tell me to delete app and start over....the usual fix for their problems.

 

Is the access app going down a frequent issue? We just got our EV6 about a week ago and noticed the app problem yesterday—which affected our TOU charging reimbursement last night as even though car charged the charging time and kWh didn’t get recorded and thus can’t prove to utility that we charged

 

Everything from the app to route guidance is inoperable.

 

Still down even after their suggested fix!

https://www.kiaevforums.com/threads/kia-connect-down.13730/post-181137

 

Mine is also down since about 2/9

 

This message has been on the app for about a week. That 58% reading is from when this started and hasn't updated since.

 

mine has been down for a while but since the 9th seems accurate. Calling Kia support will have you doing the reset button procedure which does not work (I tried it) and they will want you to delete and reinstall the app which I am hesitant to do since I don't remember my account or password (all saved on the computer) In this age of Over The Air Updates why is this taking so long and why the lack of notifications?

 

Do not delete or reinstall the app. They are confirming right there in the app with the notification that the problem is on their end

 

Pulling the fuse didn't work for me. I left it out a solid 15 minutes. App still stuck showing my battery level at 58% where it has been since this started.

 

Close the app and login again.

 

It makes no difference in driving - only with 'remote' commands, which we can all do without and still won't die.

 

Oh sure, i'm not freaking out about it. Practically the only thing I do with it on a routine basis is check my battery if I don't remember my charge level. Pre-starting the climate control is nice but in a year, I've used that maybe 3 or 4 times total.

 

OK, can confirm that pulling the "Wireless DCU" fuse for 30 minutes with the car off, then putting it back in and starting the car worked for me as well. Finally!

 

Just an FYI to anyone doing this. You don't have to leave the fuse out for that long. I put it back after about 30 seconds, and that was enough.

 

FYI, I get the same message in the app but, so far, everything I've tried seems to work.

 

pulled the fuse for about 15 seconds, did not restart the car, opened the app and banner still there but locking and unlocking works and after refreshing the app a couple of times the error banner went away. So yeah this works. Also no need for a needle nose pliers, a fuse puller is on the fuse panel cover it is a white plastic that looks like a tweezer.

 

pulled the fuse for about 15 seconds, did not restart the car, opened the app and banner still there but locking and unlocking works and after refreshing the app a couple of times the error banner went away.

Same here, removed fuse for 10-15 seconds, reinstalled, app worked fine within a few minutes except the FUBAR banner didn't disappear, still there now ½ hr later.

 

I can also CONFIRM that pulling the 7.5amp "Wireless DCU" fuse, the third down on the second row, did the trick... app now has control : )

left the fuse out for maybe 30 seconds...

also, your fuse panel cover also includes a fuse 'puller' tool...

 

Thank you, this worked for me as well!

 

A simple 12V disconnect/re-connect also works. No need to search for any fuses, just pop the frunk and get to work with a 10mm on the negative terminal for 5 seconds.

The app went out for me again yesterday, but then came back after an hour or two. Wouldn't even allow logins.

 

I find the fuse easier than disconnecting the battery, but good to know they both work.

 

Kia still a POS. What a joke.