[mg1]

My 2023 EV6 GT has been at the dealership since March 10th. The ICCU problem happened on March 5th, but the dealership couldn't look at it until March 10th. A month later, on April 10th, I received a call from the dealership that the ICCU that was going to be shipped did not clear quality control so it was not shipped. That put me back at step one! I called the dealership today, 4/23, and they have no update on an ETA for the ICCU. I called Kia Customer Care on 4/14 and they started a case on 4/16. I haven't heard anything from them since an email with a case number on 4/16. When I called the dealership today, they said they currently have five EV6s in for the same problem.

 

[Elhovo]

Replace the ICCU and 12V battery in all existing cars as a preventative recall.

This!

I am taking the car on two long trips this summer. One 2000 km round trip in Spain and one 6000 km round trip to Switzerland and Italy. If the car fails during one of those trips, my marriage will not be a happy one for a while....

 

[Greengarden74]

My 2023 EV6 GT has been at the dealership since March 10th. The ICCU problem happened on March 5th, but the dealership couldn't look at it until March 10th. A month later, on April 10th, I received a call from the dealership that the ICCU that was going to be shipped did not clear quality control so it was not shipped. That put me back at step one! I called the dealership today, 4/23, and they have no update on an ETA for the ICCU. I called Kia Customer Care on 4/14 and they started a case on 4/16. I haven't heard anything from them since an email with a case number on 4/16. When I called the dealership today, they said they currently have five EV6s in for the same problem.

I feel your frustration man. KIA and any car maker who isn’t a dedicated EV company needs to be better at this.

I imagine most car makers have this same setup for their EV cars, unless it’s Tesla, Rivian, Polestar … etc.

 

[BanditTA]

10 days and counting. Talked to the dealer and they said they have no idea on ETA. Will call customer care tomorrow to see if my escalated case went anywhere. Else if this goes 30 days I’ll file an arbitration case myself. I don’t want to go the lemon law route as last time (had an Acura MDX with a windshield defect) I was left with peanuts after the lawyers took their cuts. I’m assuming I won’t get more than my remaining 4 lease payments back so not a lot of $s to be had here.

Hit the 2 week mark today. Called Kia and they said no case manager has been assigned to my case yet. Looks like one can submit an arbitration claim against them directly here without having to get Lemon Law attorneys involved. Better Business Bureau Auto Line (BBB Auto Line) - Arbitration Certification Program
Will submit a case once we hit the 30 day mark as mentioned above.

 

[BanditTA]

Hit the 2 week mark today. Called Kia and they said no case manager has been assigned to my case yet. Looks like one can submit an arbitration claim against them directly here without having to get Lemon Law attorneys involved. Better Business Bureau Auto Line (BBB Auto Line) - Arbitration Certification Program
Will submit a case once we hit the 30 day mark as mentioned above.

Some positive news. I got a message from the Kia case manager asking for documentation of the repairs, my original purchase contract and anything else I'd like reimbursement on.

 

[Mbaker]

Coming up on 3 weeks since my 2022 EV6 with 19K miles bricked. The dealer gave me a brand-new Sportage as a loaner and has checked in twice a week to let me know that they have no word on when they will get a new ICCU. Kia opened a case and contacted me. The customer service guy said that initially, they were replacing the ICCUs with the same units. A re-engineering has been completed and the first batch of the new ICCUs has been sent out. The question is whether all of that shipment has been distributed or not, which will determine whether my continued wait will be days or weeks or months. I'll keep you posted.

That was very nice of the dealership! Apparently they don’t have to do that according to Kia customer service

 

[Bob Cancelliere]

That was very nice of the dealership! Apparently they don’t have to do that according to Kia customer service

If the dealer is not providing a car that Kia is paying for, contact them directly. My dealer arranged for a car rental that Kia is paying for, nothing fancy, a Toyota Corolla, but it is transportation.

 

[Jan Staszewski]

As of today I am at 104 days and the Escalated Case Manager is now not honoring her promise to call with update. Long story; mostly frustrating as they are friendly yet not getting anything done.

 

[allenkeeney]

Starting week 10 tomorrow. Dealership received the part on Tuesday, but apparently it isn't a priority for them UGH!!! Hoping I'm almost done.

 

[BanditTA]

As of today I am at 104 days and the Escalated Case Manager is now not honoring her promise to call with update. Long story; mostly frustrating as they are friendly yet not getting anything done.

That’s horrible and doesn’t give me much confidence in my case then. I’d recommend you for sure file an arbitration or lemon law case.

 

[Mbaker]

If the dealer is not providing a car that Kia is paying for, contact them directly. My dealer arranged for a car rental that Kia is paying for, nothing fancy, a Toyota Corolla, but it is transportation.

Thank you- Kia is going to reimburse for my rental car, but I had to call and ask…

 

[Greengarden74]

Some positive news. I got a message from the Kia case manager asking for documentation of the repairs, my original purchase contract and anything else I'd like reimbursement on.

What i didn’t know that i know now is we’re all at the mercy of “Techline” if the issue with our cars isn’t an easy fix. Tech-line, I believe is the root cause of delays with KIA’s EV cars being fixed if the car has a major issue. Their response time to dealership is like once a week, twice if we’re lucky.

 

[juster]

Hi all, I'm hitting the 3 week mark into the wait for a replacement ICCU. Fortunately, I was pressed my dealer hard for a rental vehicle, and was able to get one from Enterprise covered by Kia, but I have one pissed off wife who would like to get her car back. Is contacting Kia of America's consumer affairs # worthwhile? Or will they just blow me off with giving me some corporate bs for me to get off the phone and just wait my turn? I don't care to waste my time on the phone if I dont have to.

 

[boaterva]

Hi all, I'm hitting the 3 week mark into the wait for a replacement ICCU. Fortunately, I was pressed my dealer hard for a rental vehicle, and was able to get one from Enterprise covered by Kia, but I have one pissed off wife who would like to get her car back. Is contacting Kia of America's consumer affairs # worthwhile? Or will they just blow me off with giving me some corporate bs for me to get off the phone and just wait my turn? I don't care to waste my time on the phone if I dont have to.

It's good to open a case with Kia then you have something to reference if/when the dealer takes forever and for reimbursement of rental and gas (if needed).

 

[Unixadm]

Hi all, I'm hitting the 3 week mark into the wait for a replacement ICCU. Fortunately, I was pressed my dealer hard for a rental vehicle, and was able to get one from Enterprise covered by Kia, but I have one pissed off wife who would like to get her car back. Is contacting Kia of America's consumer affairs # worthwhile? Or will they just blow me off with giving me some corporate bs for me to get off the phone and just wait my turn? I don't care to waste my time on the phone if I dont have to.

Yep. I'd open a case. I did mine via email and am in the process of a buyback on my 2023 Kia EV6 GT lease after an ICCU failure rendered it out of service for over 30 days. It's not the fastest process with the back and forth, but I will say the outcome is far more favorable to me than I was expecting, especially when I was going to walk away at lease end by having to pay the $400 end of lease fee and get nothing back. My lease is up at the end of August for reference, so I was in the home stretch of my two year lease. I did not involve an attorney and simply kept it professional, was prompt with my communication, and clear regarding what outcome would be ideal for me. I figured the worst they could say is no.

 

[allenkeeney]

Got my car back. 10 weeks. And they didn't reset the service interval, so I hit the button and says due for service. And they didn't wash it and they said the battery wasn't covered under warranty so I had to pay $350. Plus I had a terrible squeak when driving which turned out to be that the installed my cargo cover incorrectly. I also gave them my rental car receipts like Kia told me too and they said they don't do that. I'm not impressed. Called Kia, and they called the dealer and told them what to do with my rental receipts. Then they told me to send gas receipts to them (Kia). And they are going to call the dealer about the battery because it should be covered. This is just so much fun.

 

[mg1]

My 2023 EV6 GT has been at the dealership since March 10th. The ICCU problem happened on March 5th, but the dealership couldn't look at it until March 10th. A month later, on April 10th, I received a call from the dealership that the ICCU that was going to be shipped did not clear quality control so it was not shipped. That put me back at step one! I called the dealership today, 4/23, and they have no update on an ETA for the ICCU. I called Kia Customer Care on 4/14 and they started a case on 4/16. I haven't heard anything from them since an email with a case number on 4/16. When I called the dealership today, they said they currently have five EV6s in for the same problem.

I just received a call from Kia Consumer Services that they have seen "movement on my ETA" and they will update me at the end of the week.Tomorrow makes eight weeks since the ICCU went out.

 

[Mbaker]

Hi all, I'm hitting the 3 week mark into the wait for a replacement ICCU. Fortunately, I was pressed my dealer hard for a rental vehicle, and was able to get one from Enterprise covered by Kia, but I have one pissed off wife who would like to get her car back. Is contacting Kia of America's consumer affairs # worthwhile? Or will they just blow me off with giving me some corporate bs for me to get off the phone and just wait my turn? I don't care to waste my time on the phone if I dont have to.

Open a case with Kia. I did and they are paying for my rental gas, costs. They generate a case number. My rep from Kia Amerixa called last week saying she escalated my ICCU order (Could just be BS, but they are responsive and helpful!

 

[dalillama]

Coming up on 3 weeks since my 2022 EV6 with 19K miles bricked. The dealer gave me a brand-new Sportage as a loaner and has checked in twice a week to let me know that they have no word on when they will get a new ICCU. Kia opened a case and contacted me. The customer service guy said that initially, they were replacing the ICCUs with the same units. A re-engineering has been completed and the first batch of the new ICCUs has been sent out. The question is whether all of that shipment has been distributed or not, which will determine whether my continued wait will be days or weeks or months. I'll keep you posted.

Definitely open a case. It creates a paper trail for documentation purposes. Also, you can use that case to apply for reimbursement on loan payments for the extended period you've been without your car. I just got a call today from the case manager assigned to me about loan reimbursement and was told I'd hear something in a few days after they finished reviewing all the documentation I sent in that they requested.

 

[Lotatoys]

Best of luck to you, but if your case manager is anything like mine, they will drag this on for weeks, ultimately stating they are unable to proceed with the Lemon Law process (if that's what you're looking for). Then, they give a low-ball offer of compensation and a disclaimer that by accepting, you can't sue or attempt a lemon law buyback under the current repair action.