[shroudnight]

Wondering about temp sensors involved in the charging process. The only time we get an interrupted charge is when we charge outside in the blazing sun. When charged in the garage we've never had an issue.

Yesterday had three interruptions and finally just suspended charging and finished up later in the evening without an issue.

Grizzl E wall mount at 40 amps

That is what everyone is leaning towards, a defective temp sensor, likely AC side, in the charging port.

 

[Spanbauer]

Wondering about temp sensors involved in the charging process. The only time we get an interrupted charge is when we charge outside in the blazing sun. When charged in the garage we've never had an issue.

Yesterday had three interruptions and finally just suspended charging and finished up later in the evening without an issue.

Grizzl E wall mount at 40 amps

Might be a factor but can't be the full explanation as the issue started happening for me on a 60-65 degree night in the garage.

 

[Sving]

Hey guys! Got the same problem but with my Kia ceed, im charging at a public charger, my coworkers dont have a problem with it so it cant be the wiring. Charges for like 2 hours and then it stops, now i got the car like 2 days ago so ill check with the dealer. Do anyone know the cause of the problem?

 

[Ev6extreme]

Has anyone have trouble charging the battery overnight. I never get pass 275 miles per charge though I have the GT line that’s supposed to get me 310 miles for 100% battery charged. I have the sett to charge at a 100%. Not 80%. Kid dealership kept my car for 6 weeks doing all kinds of testing to finally tell me at the end the battery is designed to only charge at 80%. Funny thing is I was able to charge the car at my friends before I bought the new home charger that Kia uses at the dealership and got 310 on 90% battery.
they were never able to get it charge to 310 at dealership while doing diagnostics on it and came around saying… well, it;’s designed to charge only to 80%. If they knew that, why did it take them 6 weeks to tell me? Why was I able to charge it at 310 before? Why when I bought the car they didn’t tell me that? They said it’s 310 per charge whe nI paid for it. The window sticker specs say 310, not 275, which is what I am getting.
I feel like they sold me an empty promise And payed for for a car that does not deliver the mileage.

I put a lot of miles on my ev6 and it seems that when I take a trip that is hilly and i use single pedal mode my miles per kw go up I did 226 miles and when I pulled into the charging station my miles per kw were up to 4.6 and the charge was 319 and when I returned from the trip it still did the 319 miles per kw then after my miles per kw was down at 3.5 it reduced over 3 charges from 319 to 280 I am going on a 650 mile trip and will see if the single pedal mode has the same effect most of the way will be hilly

 

[Akismarton]

Got my EV6 last week. Wife owns a Ford mach e, and has been using that charger.

First night after getting the car & I used the charger & the charging unsuccesful error kept playing back to me. On the 3rd-4th time unplugging plugging it back in worked fine after i had changed the charge rate to reduced.

Today I went to charge, and no matter what I have tried it refuses to charge, and keeps saying charging unsuccesful through the cars speakers.

Any ideas on how to fix this? The charger works fine on wife's mach still, and I have had no problems so far using public chargers. Would really like to charge the car at home however, and not park in public areas whenever I need to recharge.

It has been a pretty frustrating experience so far, constantly fighting to get the vehicle to charge. Any help or advice would be much appreciated.

As an aside, we are looking to purchase the grizzle 2 cable charger as winters here in alaska mean we may both need to charge at the same time. Has anyone had similar issues charging their ev6 off this specific charger?

 

[EV6_388]

I had my first 100% charge last night. It stopped at exactly 100%. The miles indicated I could go 300 even. However, today once I drove the car out the driveway into the street, it instantly when to 250 miles. So, I lost 50 miles in about 500 feet. The percent was still 100% however. Next I drove 22 miles. By the time I drove that 22 miles I was down to 92%. The miles were still about 250. Then, as I returned back home I was in sport mode and went on a very nice curve road and put the miles down to 225, and the percent to 88%. Average 2.7KW in a total of 41 miles. I think my Nissan Maxima will have better MPG over this EV6 MPGe with my right foot. I lost 12% in only 41 miles total.

 

[smoove ride]

Charging problem - automatically stops charging at home...

We charge our EV6 at home and for the last week it keeps saying “charge interrupted” and stops charging. To restart the charger, we are having to unplug and plug 5 or 6 times to get a full charge.

www.kiaevforums.com

You are not alone, known issue.. see above thread.

 

[Akismarton]

Charging problem - automatically stops charging at home...

We charge our EV6 at home and for the last week it keeps saying “charge interrupted” and stops charging. To restart the charger, we are having to unplug and plug 5 or 6 times to get a full charge.

www.kiaevforums.com

You are not alone, known issue.. see above thread.

Yeah I read through that one before posting. Seems like others are having issues with it disconnecting / stop charging mid charge. Haven't seen any threads about vehicles simply refusing to initiate the charging though.

It's 56°f here in alaska right now so it shouldnt be a overheating issue. The app will switch from showing unplugged to not charging as well.

Took it out to a public charger last night and it started chaeging with no issues. Really hoping I didn't just get a vehicle that can't charge at my house.

 

[Ratherbbiking]

Hey guys! Got the same problem but with my Kia ceed, im charging at a public charger, my coworkers dont have a problem with it so it cant be the wiring. Charges for like 2 hours and then it stops, now i got the car like 2 days ago so ill check with the dealer. Do anyone know the cause of the problem?

No one has found the exact cause/permanent solution. What seems to be happening is the heat from the charger cable is causing the Kia to stop charging, like it is overly sensitive.

What I have done:

• For my home charger I turned down the amount of kilowatts it can put out and that fixed it for me at home
• Changing just the speed the Kia will accept (setting in the Kia) did not fix the issue for my home charging.
• We have not ever had a problem with work or public charging, even turned up fully, fast charging etc.

What you can try:
- When in your kia you can try to turn down the speed of the charging you will accept. There are 3 levels, just try the slowest one first then move to the medium if that works.

Please do this if you have time:

• Keep complaining to the dealers, this will help them notice and solve the problem.
• Click this link and place a "new message" which is like putting in a ticket for a complaint:

Customer Care Center

ksupport.kiausa.com

They responded to me that they are aware of an issue.

I feel this is a big issue and Kia has been way to slow at responding to anyone. Please if anyone gets an update please let us know.

Thx!!!!!!

 

[shroudnight]

No one has found the exact cause/permanent solution. What seems to be happening is the heat from the charger cable is causing the Kia to stop charging, like it is overly sensitive.

What I have done:

• For my home charger I turned down the amount of kilowatts it can put out and that fixed it for me at home
• Changing just the speed the Kia will accept (setting in the Kia) did not fix the issue for my home charging.
• We have not ever had a problem with work or public charging, even turned up fully, fast charging etc.

What you can try:
- When in your kia you can try to turn down the speed of the charging you will accept. There are 3 levels, just try the slowest one first then move to the medium if that works.

Please do this if you have time:

• Keep complaining to the dealers, this will help them notice and solve the problem.
• Click this link and place a "new message" which is like putting in a ticket for a complaint:

Customer Care Center

ksupport.kiausa.com

They responded to me that they are aware of an issue.

I feel this is a big issue and Kia has been way to slow at responding to anyone. Please if anyone gets an update please let us know.

Thx!!!!!!

Based on some previous threads and the Ioniq5 forums, people have been getting their charge port and/or VCMS replaced with good results. Not sure how to trigger the repair aside from having the dealer read the car codes and find a DTC for high temp.

 

[Spanbauer]

When you say works fine on public chargers, is it DC fast chargers you‘re talking about (with the two extra plugs), or other AC charging J-plugs?

You didn’t say what your home charger is but I’m guessing “that charger” meant the AC charger that comes with the Mach-E? Sounds like an issue between that specific charger and your EV6; maybe someone else who owns both can speak to that.

 

[sorcerer2030]

EV6 had stopped the charge when the temperature in the garage first started rising to 75 at night but we set the EV6 to the medium charge rate and put a fan under the front of the car and it solved the problem. Now that our night time temp is 80 the problem has come back and none of the public chargers are working for any car. This is definitely a heat problem...that is, the car battery is heating up while charging and the outside temperature is keeping it from dissipating the heat quickly enough. Tonight based on others comments here we'll set the EV6 to the lowest rate and with a fan and the garage door open we'll try again.

At this point I think we have a fan in the EV6 that was designed to cool the battery during charging and it appears under-spec'd for the job.

 

[sorcerer2030]

We charge our EV6 at home and for the last week it keeps saying “charge interrupted” and stops charging. To restart the charger, we are having to unplug and plug 5 or 6 times to get a full charge.

We’re thinking this is battery temperature - the EV6 has a fan to cool the battery and you can reduce the charging rate from the car. We’ve gotten some results by cooling down the battery.
what is the temperature in you garage at night?

 

[sorcerer2030]

Yes - what I forgot to mention was this issue only started having Monday and I've had it hardwired on a 60A breaker and working for almost 2 months now. My issue is that the car has suddenly started reporting charging interrupted and I can't figure out if its the car or the EVSE.

What’s your temperature at night while charging?

 

[sorcerer2030]

That is what everyone is leaning towards, a defective temp sensor, likely AC side, in the charging port.

We’re thinking this is a temperature issue not sure about the suggested hardware failure but could be.
As the temperatures have increased our problems got worse. Now our temp is almost 80 at night and we have turned down the charge rate on the EV6 and still interrupts after 1.5 hour. If we place a fan under the car then it lasts longer. Before weather got worse we charged all night for 5 hours at 40 amps, then as it got worse we reduced the EV6 to 32 amps and used an external fan. Now at 80 degrees it’s not going for even a hour.

 

[Rohitreddy2233]

Problem is: I plug the ev6 in while it's on and it says dc charging failed on screen even though its on a level 1 outlet. It charges fine if i flick the car on then off or use app. While off if i plug it in it says charging failed outloud and doesn't charge endless activated on app or turn on then off.

I am using a tesla mobile charger its on a level 1 outlet with a adapter tesla to j1772 that i see lots of other ev owners use on youtube. Is it the adapter or car? any recalls, any solutions i already tried limiting power draw to medium did
not fix. Should I return adapter even though its still can charge it with app and turning it on then off. Or is it the cars problem should it be taken into the dealer?
View attachment 5810
View attachment 5811
View attachment 5812

Hi I am facing same issue, did you get the solution?

 

[Rohitreddy2233]

Got my EV6 last week. Wife owns a Ford mach e, and has been using that charger.

First night after getting the car & I used the charger & the charging unsuccesful error kept playing back to me. On the 3rd-4th time unplugging plugging it back in worked fine after i had changed the charge rate to reduced.

Today I went to charge, and no matter what I have tried it refuses to charge, and keeps saying charging unsuccesful through the cars speakers.

Any ideas on how to fix this? The charger works fine on wife's mach still, and I have had no problems so far using public chargers. Would really like to charge the car at home however, and not park in public areas whenever I need to recharge.

It has been a pretty frustrating experience so far, constantly fighting to get the vehicle to charge. Any help or advice would be much appreciated.

As an aside, we are looking to purchase the grizzle 2 cable charger as winters here in alaska mean we may both need to charge at the same time. Has anyone had similar issues charging their ev6 off this specific charger?

Hi, try from kia access app.
Click on "start charging" in the app.

 

[JK-KIAEV6]

So many new threads asking for help with the same issues, I have combined around 5 threads asking the same issue.

Please try to use the sites search function.

 

[shroudnight]

We’re thinking this is a temperature issue not sure about the suggested hardware failure but could be.
As the temperatures have increased our problems got worse. Now our temp is almost 80 at night and we have turned down the charge rate on the EV6 and still interrupts after 1.5 hour. If we place a fan under the car then it lasts longer. Before weather got worse we charged all night for 5 hours at 40 amps, then as it got worse we reduced the EV6 to 32 amps and used an external fan. Now at 80 degrees it’s not going for even a hour.

The temps vary but these days it’s anywhere between 70-85 at night and it’s usually able to charge at 40A. When you say it doesn’t work on any public charger? Is that both AC and DC? If so, your issue could be a legit HW failure with the ICCU and you should take it to a dealer. My issue, and others, is that AC charging at home seems to be inconsistent and fails while DC charging at any temp is fine.

 

[sorcerer2030]

The voltage tolerance in the US is ±5%. 252v is right at the edge of what's permissible for 240v service, and if that's what you're getting at the EVSE it might be slightly higher at the meter. You should check with your electric utility and tell them to check for an overvoltage. If it's too high, they're required to fix it.

I don't believe this road will be fruitful. It is the amps during charge that makes a difference. We are running about 40A charging with voltage ranging from 230-250v - the voltage is not the issue but rather the amps charging and the EV6 will pretty much limit that to 40A but at 40A it is heating the battery and the built in fan doesn't seem to be cooling it enough when the garage is at 75-80 degrees - ours is now at 80 and the EV6 has 3 charging settings (in the car) 40A, 32A, and 20A. Ours won't charge now (it interrupts) at 32A even with a external fan blowing under the car, but is working at 20A.

It's the heat generated and not being dissipated by the standard fan when temperatures get hot. You can see this in the reports that the EV6 won't charge in daylight when it's hot. I think the built in cooling fan is not working well enough but this is mitigated by the garage temperatures and sensitive at 75 degrees.