[audaibnjad]

Yeah that explanation makes complete sense, thanks! It seems like this is happening when the charger is running on 48A and doesn’t seem to happen on 40A. Seems like the EV can’t handle charging at 48A or the EVSE can’t handle putting it out.

My EVSE has a hard time at 40 amps. It starts overheating after about 2 hours of charging. It cuts the rate in half for 5-10 minutes, then back to full rate for 20-30 minutes, and repeats until charging is done.

Maybe something else in your system is overheating and throttling itself?

 

[shroudnight]

That’s possible, but I don’t see it reflected in the chargepoint app. In any case, ChargePoint has decided to send me a new EVSE and I decided to drop the EV at the dealer this morning so they could do some investigation. Will update when I find out more.

 

[Ev6-hb]

That’s possible, but I don’t see it reflected in the chargepoint app. In any case, ChargePoint has decided to send me a new EVSE and I decided to drop the EV at the dealer this morning so they could do some investigation. Will update when I find out more.

I've been having the same issue, started May 2. My dealer didn't know about the home charger incentive so I charged the first 5 weeks with the old charger for my optima PHEV. Took forever, but charged fine at 3.6kwh. Finally got the chargepoint and had it installed (hardwired, 60A) on 4/15 and charged without issue until 5/2. Started getting alerts 2-3 times a night and would restart charging from the app. The connector and cable felt warm the couple times I'd physically reconnected it, but not hot per se.

Finally took it to the dealer last Saturday (5/21). They plugged it in the whole day without issue. They read an error code for connector over temp. They said they inspected the car and found no issues so they said it's the charger. I called chargepoint and am waiting on a warranty replacement (unclear if I'm getting a new cable or a whole new charger. They say they're out of stock so it's going to be a few weeks). I've been plugging in at work and having no issues at 6.6kwh.

I'm curious to hear what your dealer says. Either the charger can't handle 11kwh or the car can't.

 

[shroudnight]

I've been having the same issue, started May 2. My dealer didn't know about the home charger incentive so I charged the first 5 weeks with the old charger for my optima PHEV. Took forever, but charged fine at 3.6kwh. Finally got the chargepoint and had it installed (hardwired, 60A) on 4/15 and charged without issue until 5/2. Started getting alerts 2-3 times a night and would restart charging from the app. The connector and cable felt warm the couple times I'd physically reconnected it, but not hot per se.

Finally took it to the dealer last Saturday (5/21). They plugged it in the whole day without issue. They read an error code for connector over temp. They said they inspected the car and found no issues so they said it's the charger. I called chargepoint and am waiting on a warranty replacement (unclear if I'm getting a new cable or a whole new charger. They say they're out of stock so it's going to be a few weeks). I've been plugging in at work and having no issues at 6.6kwh.

I'm curious to hear what your dealer says. Either the charger can't handle 11kwh or the car can't.

Wait, so the dealer read a code for connector over temp using their charger, on their lot, and said it was their charger, not your car? That doesn’t make sense to me.
My car should be returned to me this afternoon with a diagnosis. The dealer has been working with Techline since Monday and the diagnostics Kia is having them run take hours to complete so it’s a lengthy process. I’m hoping they’ll find something today, otherwise I’m still waiting for my replacement chargepoint to ship.

 

[Ev6-hb]

They say they read the error code from the history. They had it plugged in there the whole day and I never got any alerts on my phone. I'm not sure what kind of diagnosis they ran on the car itself. They initially told me it would be a couple days because their EV tech doesn't work on Saturdays but then I got a call that afternoon. I suspect it's a charger issue because it's charged on a clipper creek (3.6kwh) without issue and the chargepoint at my office (6.6kwh) without issue. I feel like the chargepoint is overheating at full charging speed. I'll see if the new unit does any better at full speed.

 

[shroudnight]

They say they read the error code from the history. They had it plugged in there the whole day and I never got any alerts on my phone. I'm not sure what kind of diagnosis they ran on the car itself. They initially told me it would be a couple days because their EV tech doesn't work on Saturdays but then I got a call that afternoon. I suspect it's a charger issue because it's charged on a clipper creek (3.6kwh) without issue and the chargepoint at my office (6.6kwh) without issue. I feel like the chargepoint is overheating at full charging speed. I'll see if the new unit does any better at full speed.

Yeah - It also looks like ChargePoint updated back on April 26th so maybe something with that firmware is causing the issue. I’ve personally experienced my issue on two different chargepoint home flex’s(mine and a family member) and their EV charges fine at the 48A setting. So that makes me lean towards a car issue.

 

[Ev6-hb]

There's no option anymore in the settings for me to reduce the amps. I've been meaning to remove the charger and try setting it up again at a lower setting but just haven't had the time.

 

[shroudnight]

There's no option anymore in the settings for me to reduce the amps. I've been meaning to remove the charger and try setting it up again at a lower setting but just haven't had the time.

Yeah, you have to either call into ChargePoint and ask them to do it or remove it from your account and re-add it.

 

[shroudnight]

So a quick update for the group. EV6 came back from the dealer with a clean bill of health. They ran a ton of diagnostics with the Techline engineers and everything came back fine. No historical faults were detected either. Their current theory is that the EVSE (ChargePoint charger) is overheating for some reason. I'm still waiting for the replacement ChargePoint to ship so I'll let you guys know if there's any improvement after I install that.

 

[Ev6-hb]

That's good news about the car. For what it's worth the service summary I got back says they scanned vehicle and found code PLBAD00 temp too high

 

[shroudnight]

That's good news about the car. For what it's worth the service summary I got back says they scanned vehicle and found code PLBAD00 temp too high

So does that mean the temp from the EVSE was too high and the car stopped accepting charge to protect itself?

 

[Ev6-hb]

They said it meant the temp at the connector was too high and the car shut down charging. They said they inspected the vehicle side and found no issues so they believe it's a charger issue.

 

[shroudnight]

They said it meant the temp at the connector was too high and the car shut down charging. They said they inspected the vehicle side and found no issues so they believe it's a charger issue.

gotcha yeah. Feels like it’s another nail in the coffin towards a ChargePoint issue.

 

[YellowFE]

There's no option anymore in the settings for me to reduce the amps. I've been meaning to remove the charger and try setting it up again at a lower setting but just haven't had the time.

But you can reduce the AC charging current in the EV6 settings. Did you try that?

EV settings

I'm planning to reduce current on my 40A EVSE for smaller overnight charges, just to avoid unnecessary waste heat in the wiring and be gentler on the battery.

 

[Ev6-hb]

I removed the charger from my account and had some trouble adding it back but I was able to reduce to 50A and 9.2kwh. It took 3 hours (about 30 min more than normal) to recharge 31% but I didn't get any alerts.

 

[jenks]

I've been having the same issue, started May 2. My dealer didn't know about the home charger incentive so I charged the first 5 weeks with the old charger for my optima PHEV. Took forever, but charged fine at 3.6kwh. Finally got the chargepoint and had it installed (hardwired, 60A) on 4/15 and charged without issue until 5/2. Started getting alerts 2-3 times a night and would restart charging from the app. The connector and cable felt warm the couple times I'd physically reconnected it, but not hot per se.

Finally took it to the dealer last Saturday (5/21). They plugged it in the whole day without issue. They read an error code for connector over temp. They said they inspected the car and found no issues so they said it's the charger. I called chargepoint and am waiting on a warranty replacement (unclear if I'm getting a new cable or a whole new charger. They say they're out of stock so it's going to be a few weeks). I've been plugging in at work and having no issues at 6.6kwh.

I'm curious to hear what your dealer says. Either the charger can't handle 11kwh or the car can't.

Was the home charger incentive from Kia or your electric company?

 

[Ev6-hb]

It's the chargepoint home flex Kia sent me for my first edition reservation.

 

[RaviChikati]

As an update to my last post, I finally got my Juicebox 40 and mounted it on the wall, plugged in to a 50A 14-50P outlet on a 50A breaker.
Charging works correctly, pulling 39.6A at 242V consistently for the past week.
No conclusion as to why it works with the Juicebox and not with the portable Level 2 charger that I was using before, but I'm not about to start looking for problems as long as it is working correctly now.

Hello Snake52. Here is my problem with my EV6 bought on May 30th. I have received Lectron Level 2 Charger yesterday, 220v pre-wired, I have installed the receptor. Plugged in Lectron charger and immediately saw over current issue. Then I had dropped the EV6 settings to draw reduced power (middle setting), then it started for some time. But every now and then, I see over current or short current error and battery stops charging. VERY ANNOYING. I should constantly keep checking for the red light or look at the Kia Connect app to make sure the battery is being charged. I have ordered Juice Box from Costco, waiting on it. Hopefully it will solve my issue as it did for you. Anyway that's just my frustration.

What is the difference between Lectron level 2 and Juice Box level 2 charger?

Below are the components I have been using since yesterday.
WELLUCK 50A 125/250 Volt RV Surge Protector with LED Indicator Light, Portable 50 Amp Male to 50 Amp Female Adapter Plug Circuit Analyzer for RV Trailer Camper, 14-50P to 14-50R, ETL Certified

ENERLITES 50 Amp Range Receptacle Outlet for RV and Electric Vehicles, NEMA 14-50R, 3-Pole, 4 Wire (8, 6, 4 AWG Copper Only), 125/250V, 66500-BK, Black

Lectron NEMA 14-50 Level 2 EV Charger - 240V 40 Amp with 18 ft Extension Cord & J1772 Cable - for J1772 EVs

 

[Ev6-hb]

Update: got my new home flex Friday and installed it yesterday set at 60A. Plugged in tonight and got a charge interrupted notification about an hour later.

Either the home flex can't (or shouldn't) output 11kwh or the car is overly sensitive to actually charging at that speed. I'm due for my first service so I'll bring it up when I take it in. I don't expect any real answers. I'll be reducing to 50A in the meantime. I haven't tried DC charging yet. I'm hoping this heat issue is only with level 2 charging.

 

[jenks]

I am having the same issue, mine started about 5/14. My only solution is to stay on the 50A at this time.
I tried a DC charger for the first time this weekend on a road trip at a 350kw and charged up in 14 minutes to 80% with no issues.