[kimraghni]

No I called Kia consumer and told them I am claiming lemon law. They them put that in motion and put me with an advisor. Once that advisor contacted me they put the claim on motion which does take a few months. You will have to provide them with your paperwork and will have a case number. Then while I was in a rental from dealer they fixed my car stopped deducting milage (because they take off money due to milage) then I got my Kia back and drove it until the auditing team cut me the check. Then met with a rep at Kia and signed off they inspected car and off I went to deposit my check. Whole process took 5 months.

 

[amoore850]

I have a 2023 EV6 GT-Line and I just filed LL in the State of Florida because I leased a long range battery model but my range was way below what it was supposed to be. The window sticker said a range of 310 miles and I took it to the dealer when my range was 160 miles on 100% charge. I have been told so many things by the dealer. The first thing I was told was they physically verified I did not have a long range battery and was told the car was built wrong and the only option was to open a case with Kia and have them do a buy back. Then Kia wanted to inspect the car again when it kept losing range and also taking off almost double the range of what I was actually driving, The second time I was told I had the correct battery and they had looked at old specs, but my battery was only showing 59% life remaining and was bad and it would need to be replaced under warranty. Today, the dealer told me that Kia’s tech line came back and said my battery is functioning properly and nothing is wrong with my car! Wow! I have everything in writing about them physically inspecting the battery and confirming it was a smaller battery and not long range and also texts and recorded calls from the service manager saying the battery was bad and would need to be replaced. However, Kia corporate tech line wants to deny all this and say the battery is functioning properly which is so frustrating and unbelievable. I already sent the manufacturer defect notice and it’s day 4 of 10 for them to respond. My attorney says to give Kia the 10 days to formally respond and if they deny a defect then he will start the arbitration process. The GM and Service Manager sat and met with me and told me to “get the hell out of that car” because it was built wrong and told me my LL claim should be straight forward and undisputed and could be resolved in as little as 30 days. Now, Kia corporate is saying my car with 160 miles on a 310 mile long range battery is functioning properly and it’s because of how I drive and climate. However, I live in Florida where it’s warm and I don’t have range issues due to cold temps. It looks like I will be going through a long lemon law process with my EV6. The dealer gave me a base model Kia Soul to drive in the meantime but corporate wants to put me back in the EV6 and deny any defect. So, I’ll be dealing with a car with extremely low range, unreliable range that deducts about 1.5 times the miles actually driven, a car that goes dead and won’t unlock which has left me stranded in the grocery store parking lot. Won’t be buying a Kia again!

 

[EV64G]

amoore850, that sounds like a terrible experience. I’m still in the middle of my buyback negotiations as well. I was given a base Kia Forte to drive for 2 months while the car was in service. I’m uncertain what Kia will come back with. It’s been 6 weeks of waiting so far since submitting all my paperwork to Kia.

After over 2 months at the dealer, Kia corporate approved the dealer to simply dump in a Napa Auto Parts flooded lead acid battery into my car that could have took 15 min to change back on day 1. So my car sat for nothing and received the same old type of 12V battery which undoubtedly will fail again as I’ve witnessed the orange light more than ever now (likely to the detriment of a bit of range as well, but it’s difficult to ascertain due to the car returning to me in the dead of winter when it was summer the last I drove it).

It seems like most LL stories end with cash in hand. But I wonder if anyone has had a successful swap to a newer, functioning, like-for-like replacement? After driving nearly every new EV in its class and price range, (for my purposes), it’s hard to knock the overall value proposition if only the car would just not die.

 

[LarryS]

No I called Kia consumer and told them I am claiming lemon law. They them put that in motion and put me with an advisor. Once that advisor contacted me they put the claim on motion which does take a few months. You will have to provide them with your paperwork and will have a case number. Then while I was in a rental from dealer they fixed my car stopped deducting milage (because they take off money due to milage) then I got my Kia back and drove it until the auditing team cut me the check. Then met with a rep at Kia and signed off they inspected car and off I went to deposit my check. Whole process took 5 months.

Another buyback question (or 2): [1] was your buyback on a purchase or lease? & [2] were there any additional (and unexpected) charges from the dealership or KIA?
Thanks

 

[mjcoughlin58]

EV64G- Did you get the buyback resolved? I am in a similar situation and engaged an LL attorney a couple of months ago. Just got the car back after 41 days, this is 4th visit for the same ICCU/Battery problem and they still haven't replaced ICCU, just battery because ICCU is on backorder. Lord knows what they will do when recall comes into effect! At any rate, LL attorney sent letter 2 months ago. Wondering what was your wait after your letter went and you got an offer, I've exceeded all prerequisites for my state's law (NC) to force buyback. I've had an escalated case open since mid-October 2023.

 

[amoore850]

@mjcoughlin58 and @EV64G I finally got a resolution to my EV6. First, you don't need an attorney and you should avoid trying to deal with Kia Corporate directly through their consumer affairs. I filed with BBB Auto Line on Feb 2nd after no response from Kia Corporate. Kia was contacted by BBB and was responsive to them within the timelines they require. However, Kia still refused to offer a buy back so we went to arbitration hearing. The hearing was held on March 18th and only the case manager from Kia showed up. I explained my side to the arbitrator and submitted my photos, texts, and evidence by uploading it in their portal in advance of the hearing.

The hearing took about an hour and I didn't receive a decision from the arbitrator for over 2 weeks. It was finally issued on April 1st. The decision ruled in my favor that the car does not conform to standards and Kia has been ordered to buy back my EV6. Kia started sending me paperwork to complete within hours of the hearing decision being entered by BBB Auto Line. However, Kia and BBB both told me it can take up to 90 days for the buy back to be completed which is insane! The process is long, but it's not difficult. My case manager at Kia told me their auditing department gives preference to BBB Auto Line cases over their internal cases and they hope to have the buy back completed within 30-45 days. So, I am currently waiting on their auditing department to verify all the numbers for the buy back and then I will be scheduled to take the car to a Kia dealership and have it inspected by a 3rd party who handles their buy backs and they said they will issue me a check within 24 hours of the car being turned in.

I originally pursued an attorney to represent me, but honestly I feel like we know our experience best and can explain it better than an attorney. The hearings with BBB Auto Line are made for people who represent themselves. My attorney advised me to give Kia more time beyond the required deadlines and I didn't know why that would be in my favor because I wanted to move the process as quickly as possbile. So, when Kia didn't respond to my Manufacturer Defect Notice by the 10th day, on the 11th day I was filing with BBB. Everything turned out good for me and I think it went faster and smoother without an attorney. Your evidence will speak for itself but be sure to take pictures of your range or whatever issues you have, include any written correspondence you've had with the dealership, etc. You can win your own case.

 

[myosin]

Following, I am at day 27 of my 2023 GT line AWD 15.5 k being at the dealership. Would not charge at level 1 or 2. New ICCU installed and still not working. VCMS installed and still not working. Dealership is waiting for a Field Tech to come to the dealership. ETA unknown.

 

[cready]

Following. I'm at day 87 of my 2022 Wind being at the dealership because it will not charge. They have not tried much in that 3 months. Finally put a new floor wiring harness in last week and it didn't fix the issue. No ETA and barely any communication from the dealership.

 

[RSA]

Following. I'm at day 87 of my 2022 Wind being at the dealership because it will not charge. They have not tried much in that 3 months. Finally put a new floor wiring harness in last week and it didn't fix the issue. No ETA and barely any communication from the dealership.

Noted this and your other posts. You almost certainly qualify for your state’s lemon law. It’s time to start the process IMHO. Read up on it and either DIY if you’re up for it or find a lemon law attorney to handle it for you. After three months without your EV6 you deserve a replacement.

 

[sonofcobb]

No I called Kia consumer and told them I am claiming lemon law. They them put that in motion and put me with an advisor. Once that advisor contacted me they put the claim on motion which does take a few months. You will have to provide them with your paperwork and will have a case number. Then while I was in a rental from dealer they fixed my car stopped deducting milage (because they take off money due to milage) then I got my Kia back and drove it until the auditing team cut me the check. Then met with a rep at Kia and signed off they inspected car and off I went to deposit my check. Whole process took 5 months.

Hi, I was reading your Lemon Law situation and see similarities in my situation. I wanted to ask you a couple of questions for advice if you wouldn’t mind helping me out.

My vehicle has been at the dealer for ICCU & fuse issues since Sept 2024. Like you, I called the Kia manufacturer (and sent certified mail) and told them I am claiming lemon law after 35 days. I was given a case# with Kia and my case was escalated. The case handler asked for a copy of the sales contract and registration in mid-Nov and I sent it to them but I haven’t heard a response from them since; even after numerous calls and messages that go unreturned. Kia has provided me a rental for the entire duration thus far. The dealer is now calling and saying they believe the car will be fixed and available for pickup tomorrow.

I’m looking to find out what worked for you with your lemon law case, so my questions are,
1) Will getting my car back from the dealer, stop or negatively affect my lemon law case with Kia?
2) Is having a case# and them asking for sales contract and registration a sign that they will eventually settle with a buyback/replacement offer?
3) Should I continue to contact them for status or just patiently play the waiting game?
4) Will making a request for an arbitration with BBB be the best move at this point?

* I am in California by the way.

 

[ltcoljohnnyd]

You raise some great points there. I will initiate steps on it to keep my options open, but you are right in that it may move quite slow or not at all. It may depend if Kia is acting in good faith. Depends on the severity of the issue too since you can't get much for trade-in if the car doesn't move then you have to eat thousands out of pocket in losses.

Consult David Gorberg law firm. They are the best.

 

[EV64G]

Hi all,
long time since I posted in Jan 2024, but I am actually still waiting for the check from Kia for settlement now. Like amoore850 said, it is a really long process and lawyering up seems to make it even longer.
@mjcoughlin58 , I did get an offer in late (nov) 2024. But believe it or not, the claims and payment process is still pending now. I hope others here have had more success. After the 3rd recall, the car is now working flawlessly and I hope to enjoy it going forward since buy back wasn't in the cards for my selected route of recourse.

 

[cready]

I JUST got a settlement check from Kia via a lawyer who took $2K of it for very little assistance. I would recommend BBB Auto Line on your own vs a Lemon Law attorney if anyone has to go through the same process. The deal we had with Kia to repay our rental car fees disappeared once we had the attorney and then we barely recouped those plus a tiny amount extra and a lot of fees. Car was working when we got it back but decided I didn't want to continue to deal with issues that Kia couldn't fix and sold it to Carvana as soon as Kia finalized the settlement amount. Glad to be done with the EV6. Moved on to a Rivian R1S.

 

[ltcoljohnnyd]

I JUST got a settlement check from Kia via a lawyer who took $2K of it for very little assistance. I would recommend BBB Auto Line on your own vs a Lemon Law attorney if anyone has to go through the same process. The deal we had with Kia to repay our rental car fees disappeared once we had the attorney and then we barely recouped those plus a tiny amount extra and a lot of fees. Car was working when we got it back but decided I didn't want to continue to deal with issues that Kia couldn't fix and sold it to Carvana as soon as Kia finalized the settlement amount. Glad to be done with the EV6. Moved on to a Rivian R1S.

I did a cash and keep last year very generous offer settled in 30 days, outstanding law firm David Gorberg .

 

[withoutfathom]

I did a cash and keep last year very generous offer settled in 30 days, outstanding law firm David Gorberg .

What are the details for your specific case? It's fine to shill a great firm, but what exactly happened to you? What's the story?

 

[ltcoljohnnyd]

What are the details for your specific case? It's fine to shill a great firm, but what exactly happened to you? What's the story?

Car is in the dealership lot 30 days and counting. Kia still hasn't scheduled the repair. In the process of buying it back.
Just leased a Chevy Blazer ev I'm done with Kia.

 

[billstep]

Car is in the dealership lot 30 days and counting. Kia still hasn't scheduled the repair. In the process of buying it back.
Just leased a Chevy Blazer ev I'm done with Kia.

good luck w/ chevy service.lol

 

[EV64G]

Hi fellow EV6ers, I finally got a check in the mail for my LL case. My blood-sucking lawyers leached 40% of the settlement and I found typos and errors in nearly every document they sent my way to docusign and they were initially very slow with communication and asked for documents 3-4 times despite having received them again and again from me, so I would NOT recommend the Consumer Protection Law Group which calls themselves 247lemonlaw online. It ended up being a somewhat reasonable 4 digit cash and keep settlement in the end. I started in December of 2023, so it was ~1.5 years all-in. I hope @mjcoughlin58 and others have a better time with this arduous process than the likes of me and @cready. I definitely think the recommendation of @amoore850 is spot on to try the buyback/LL negotiating without a lawyer first. Either way, I'm still enjoying the car now that it's problem free.

 

[billstep]

Hi fellow EV6ers, I finally got a check in the mail for my LL case. My blood-sucking lawyers leached 40% of the settlement and I found typos and errors in nearly every document they sent my way to docusign and they were initially very slow with communication and asked for documents 3-4 times despite having received them again and again from me, so I would NOT recommend the Consumer Protection Law Group which calls themselves 247lemonlaw online. It ended up being a somewhat reasonable 4 digit cash and keep settlement in the end. I started in December of 2023, so it was ~1.5 years all-in. I hope @mjcoughlin58 and others have a better time with this arduous process than the likes of me and @cready. I definitely think the recommendation of @amoore850 is spot on to try the buyback/LL negotiating without a lawyer first. Either way, I'm still enjoying the car now that it's problem free.

so what did you get for a replacement car?

 

[EV64G]

so what did you get for a replacement car?

I ended up not replacing the car on my own as my EV6 is now fully functional after all the recalls (like ~6 now? I lost count) and a new 12V battery. And I did not get an offer for a replacement car from Kia in my LL case. Kia only offered cash and keep in my case. To my chagrin, lawyers were unsuccessful in getting an offer from Kia for an in-kind replacement used 2022 EV6. But zooming out, it's alright.