Did you guys let your "car makes sound trial period" lapse and forget to subscribe to one of the "my car makes sounds" packages?

(Aside: I hope you find a fix. Aside #2: Nice to have a break from people complaining about the sounds their car does make) 😂

 

I bought my 2022 Kia EV6 GT Line First Edition Glacier White in March. Fell in love with it!! In the middle of June, while driving it, a TERRIBLE sound came from the right front speaker!! It was so loud that I almost wrecked! I thought that my car was on fire or something. I have a video of some of it happening. After that, my front speakers barely work. I can not use my bluetooth on my cell phone to talk to people because I can not hear them. My front end safety alarms are not audible because of the speaker damage. I can't utilize the Navigation system because you can't hear it telling you when to turn or anything. My husband took the car to the dealership and the technicians there have no clue what to fix or how to fix it. They said it needed a whole new radio system and had to wait for tech line to get back with them. After months of waiting and going back and forth, my husband called the dealership this past week and told them that they needed to come get the car and fix the problem because it was a safety concern and if they could not repair it. we would obtain a lawyer. After looking at different forums about these issues, I found a guy named Mike on Youtube that has a video of an amp blowing in his Kia EV6 First Edition and it is the EXACT same sound that mine had. My car just has a bad staticky, popping sound when you open the doors and start the car. When you first start it, the radio sounds normal then immediately all the sound in the front speakers stop and you can only hear the back speakers. It sounds like a loose wire or something. You would think that it would be an easy fix. I love my car but it probably won't get fixed by the dealership it's at and I won't be patient much longer. As much as I paid for it and as new as it is...it should be 100% without issues.

 

Thanks for mentioning Mike's youtube video on this! That is exactly what happend to our GT-Line RWD. Funny that it seems always to be the right front speaker! For anyone who is interested, the title of the youtube video is "2022 Kia EV6 First Edition Blown Amp Issue - This is what the blown amp sounds like" from Hanging Out with Mike.

In my case, the speaker on the four doors stopped working 99.9% of the time. I switched the sound mode to Surround and I could get some feeble sound from the speakers in the front and back.

The <0.1% of the time when all speakers function normally is when I first turn on the car. After the first 20 seconds with no proper sound, suddenly for 5-10 seconds everything sounds normal, but then it goes out. It is reproduciable and I thought it might have been a software issue.


I took my car to the dealer yesterday and they placed an order for an amp for me. Not sure how long that would take. Will update when I get the new amp installed by the dealer.

 

I have had this issue a few times. Both on wired/wireless android auto and bluetooth. I can switch to the radio and the sound comes back but not from my phone. I try to go back to media, and it shows its playing on my phone as well as on the display but no sound. I have had it start working after a few hours as others have mentioned. Earlier this week, it happened again BUT this time, after being away from the car, it came back, played a partial song and cut out. Again, switched to the radio, and the sound was fine. I even used the Kia nav (which sound worked fine) but nothing through the media setting. I tried resetting the car, my phone, no sounds except through the radio setting.

I'm not very mechanically inclined and don't know how to check the 12volt battery. I know where it is but that's about it =)

I've had my EV6 for 4 weeks. I have an appointment for service on Tuesday and asked them to see if there are any updates. I made the appointment before the issue the other day but was planning on bringing up the previous times it cut out but came back after the vehicle 'rested' lol. At this point, I hope it's still malfunctioning on Tuesday. I will post any useful info I can!

 

I have a GT-Line AWD and completely lost all interior sounds except startup. My dealer needed to call the Kia TechLine and open a case with corporate to get it diagnosed. They determined that there was an open circuit and replaced the External AMP (Part 96370-CV100) yesterday. Sounds are good again. Not an audiophile so not sure how to comment on quality, but sounds good enough to me. No documentation on old part number, but assume old and new are the same.

 

I have a GT-Line AWD and completely lost all interior sounds except startup. My dealer needed to call the Kia TechLine and open a case with corporate to get it diagnosed. They determined that there was an open circuit and replaced the External AMP (Part 96370-CV100) yesterday...

I wonder how they got the replacement amp so fast?

 

It just seems to be a waste of time to try and replace a speaker when its obvious its the amp

 

Thought I'd provide an update. Over a month and my problem is still not resolved. They ordered the tweeter and made an appointment to come in and when I did they discovered it was the wrong part. Then they ordered the right part and 2 weeks later went back to be told that the problem was not resolved. Tried to tell me that the tweeter was a part of the problem, but the car does the exact same thing (crackling noise and then loses sound) as before. IN the meantime, I am being called by Kia customer service (national) who is "monitoring" the problem. I have told everyone that the amplifier needs to be replaced and they say the tech -line for Kia has to direct it. Supposedly, all repairs on the EV6 have to be directed by KIA national because it's their "flagship." Sort of like the Titanic.

When I told the national Kia rep that I would like to talk to a service tech I was told I could... for a fee.

Now I am waiting for someone to get back to me yet again.

As a tally, I am up to 3 service visits, approximately 10 hours of my time, and no results.

As an aside, I put my Klipsch blue tooth speaker on the floor in the back seat and it works pretty well.

 

Sort of like the Titanic.

I know you are frustrated as hell, but that's a very fitting observation, not to mention funny! Hang in there and watch out for those icebergs, Capt. Smith has left the helm...

 

Hey. I experienced something strange today. I drove to work, listened to music as usual... When I drove home I had no sound via the Bluetooth system. I tryed calling via Bluetooth, and there was no sound... So I tryed the radio. Absolutely no sound.. Then i noticed the lane-change warning did not make any sound either. So my conclusion is absolutely no sounds from the car whatsoever. Anyone else experienced this?

I tryed rebooting the car. It was parked for a few hours, and still the same problem. I tryed pushing the reset button on the dashboard (right to the on/off button. Screen reboots) any ideas?

 

Hey. I experienced something strange today. I drove to work, listened to music as usual... When I drove home I had no sound via the Bluetooth system. I tryed calling via Bluetooth, and there was no sound... So I tryed the radio. Absolutely no sound.. Then i noticed the lane-change warning did not make any sound either. So my conclusion is absolutely no sounds from the car whatsoever. Anyone else experienced this?

I tryed rebooting the car. It was parked for a few hours, and still the same problem. I tryed pushing the reset button on the dashboard (right to the on/off button. Screen reboots) any ideas?

Wow I see you posted only 3 hrs ago. I just had the same problem this morning Australian time. No sound from anything including all media, radio, android auto Bluetooth, headunit beep, active sound.
Unit says media is paying. Just picked up the car 3 days ago. It is a Feb 2022 build. I reset the headunit too and that didn't seem to help.
Is it a wiring issue as I have seen other replaces in the forum? My does seem like a later build though so would hope was fixed?

 

I certainly hope I don't have to subscribe to any package to listen to Spotify via Bluetooth. Since I I live in Norway all dealers are og purse closed on Sundays. So unless anyone got any good ideas It will prob have to wait until tomorrow so the dealership might look into it. Very frustrating though...im not sure exactly about my build, but if the wires were an issue on early builds, mine is from 2021 I suppose or january. But at least I tryed every knob, setting and reboot I could think of. The only thing I did do yesterday that I never did before was unlocking and locking the car through the Kia Connect app once during the day. But if that causes no sounds after I'm kinda surprised... 😂

 

On a more serious note, did you check the fuses?

 

So I just had this problem today too. Initially turned the car off then back on. Reset the head unit didn't work. Ended up driving with no audio from the speakers at all to our destination. Then parked it. After we came back to the car, may. 2 hrs later all sound worked again. Just wondering had you been using android auto and Spotify on your previous trip?
I have found that Spotify through android auto is slow and buggy. So wondering if this is causing the fault?

 

I have found that sometimes my phone changes the output from CarPlay to something else. I do use a wireless adapter for CarPlay, but it may be worth trying to disable Bluetooth on your phone next time that happens. Good luck.

 

Topics Merged as asking the same question.

 

I would really be interested in getting get a 12 volt battery SOC reading from all of you that are having this issue while you are having it! Maybe related to low voltage maybe not?

 

Mine did the same this morning. Jan 2022 build
left the car 2 hour, and now all working ok

 

Strange right. I ask my dealer and they said not officially aware of anything. But to be honest most dealers are not on the ball about these things. They just said let us know if it occurs again. Also they did mention they know a big new media head unit update is coming to a lot of the newer Kia's with this OS.
Has anyone worked out what is causing this fault?
I don't think it is wiring or hardware.

 

FYI just checked 12V with multimeter and no low charge. So unless there is a sudden dropped that caused it. Battery seem fine at this stage

 

What was the SOC?

 

Double check fuses in case one is loose

 

All fuses are fine. As only happened once I think it is likely to be a strange software bug

 

I've had this problem for months now (received the car in december). Had a software update from the dealership in march that was supposed to 'solve' the issue and it resolved exactly nothing... The only 'solution' is to park the car for a couple of hours and then it magically solves itself.

(The weird thing is that with other software bugs I can simply switch off the car, lock the doors, reopen them and then the issue has usually resolved. With the sound problem I really need to wait a few hours)

 

I've had this problem for months now (received the car in december). Had a software update from the dealership in march that was supposed to 'solve' the issue and it resolved exactly nothing... The only 'solution' is to park the car for a couple of hours and then it magically solves itself.

(The weird thing is that with other software bugs I can simply switch off the car, lock the doors, reopen them and then the issue has usually resolved. With the sound problem I really need to wait a few hours)

Strange you have to wait, is it normally OK at the start then goes low or off?

If it is I wonder if the amplifier is overheating and turning off meaning your amp is faulty, after a few hours iys cooled down enough to turn back on.

 

Sadly, I missed my appointment this morning. I over slept, SO frustrated! Even worse, I can't get in until Monday. I'm guessing they have that one person that works on EV's. AND to take the frustration further, my issue has not resolved but is happening all the time. I can play music through BT or AA, the song plays for a few moments, maybe even through to the next song, then dead air, no sound. If i switch to radio, the sound is back. I'm getting a new phone this week. I'm hoping it's the phone (I have a Pixel 4xl, not that old) but at least I can rule that out.

I'll be posting and reading!

 

To be allowed to sell EVs, Kia requires their dealers to have a minimum of two EV certified techs.

 

Any updates on this issue? I am experiencing the same problem now and it has been 8 days. Waiting for an appointment at dealership.

 

In Australia I have heard Kia is aware of the issue however no confirmation on a fix here yet.
For you in the USA there was a big update recently for media and navigation head unit. Plus there was a update for the amp and some cars needed a wiring harness fix as well. So if you both haven't had those I would hope that would fix the sound issue

 

I am so sorry I haven't posted. I've been sick and sadly this was put on the back burner . I believe most of my sound issues were being caused by Google Maps Drive Mode. I'm not sure how this was invoked but what was happening is that my phone was going into Do Not Disturb even when I was using Android Auto wired or wireless but not until I was driving. I have since done some research and I have been able to hopefully disable Drive Mode. I have been able to reproduce the issue and it is easy to invoke Drive Mode without knowing. If you open android auto on your phone, the Drive Mode option shows on the screen. If you even hit the button to "check it out" nothing appears but the next time you drive off, the sound cuts out. Google has been making some poor decisions lately (IMHO) but this was frustrating. I hope this helps a little.

I did have the 2 updates performed last week and I'm not certain if they fixed anything.

 

I have the same problem. I call KIA Connect and open a ticket, because i need evidence about this, easy we can have an accident…. I depend a lot of all this features.
How we can get any info from Kia?
Everything start happening once they update my software (recall)

 

I have this issue.... No sounds on any front speakers. Will take it to the dealer on next week. Sound had not returned after the car was turned off overnight.

 

This just happen to me yesterday. Had the car for 4 months and just hit 10k miles. Drove to work just fine, but when I left I noticed the volume was lower than normal. Played with the controls and found that there is no sound coming from the two speakers in the front doors.

 

I had again this 3rd time. posted before just seen thread had car since December

I have a feeling, it's something to do with temperature. When over 25°c outside sometimes a pop when turning on. And sometimes no sound. But guess others are in hotter places. Anyone else in UK notice?

 

My FE AWD (March 22) is approaching 9K miles. Meridian sound system just failed . No sound from few speakers. Tin can sound. Almost like a loud cell phone speaker. I have scheduled an Appointment with the Irvine Kia dealer. Previously, the Nav unit(maps only) froze at around 5K miles, and did the update via USB myself and it got resolved and I felt the sound also had improved compared to earlier. One thing I noticed from day one of ownership is the whole Display unit runs super hot during the day. Even at night, the unit gets really warm. I wonder what insane computer processing does it have to do to just connect bluetooth and play some music and display some basic info.

 

New amp was installed after a two week wait for the part. Looks like, amp issue is now a safety recall . (safety issue since many audible signal alarms and beeps are linked to the amp)

 

I don't know if this is possible, but it would be very interesting to know if the "NEW" amp has a different part number than the old one? If any of you that have taken the time, or will take the time to look at the old dead amp please document the p/n of it and post here. Then, maybe as the new ones come in the new p/n (if it is a new one) will be reflected on the work order.(maybe)

 

Would also be interesting if the new amp has any improvements over the subwoofer output compared to the old one.